Case Studies / Consumer Electronics, Create, Optimize

A soft landing for Samsung sales professionals.

SUMMARY

Premium seamlessly transitioned 99.2% of the Samsung team in under 4 weeks, creating a soft landing for nearly 300 full-time employees.

99.2%
of the team
4
weeks
300
employees

Challenge

Large transitions, aggressive recruiting, and short deadlines are nothing new to Premium. This is what elevates us above the highly commoditized world of staffing and into the role of a business partner capable of quickly fielding a team focused on delivering value, new ideas, and results.

Samsung selected Premium to run its Field Marketing Organization (FMO) for Home Electronics, Home Appliances, Information Technology, and Digital Imaging categories. In doing so, Premium successfully transitioned nearly 200 employees from another third-party service provider to our company.

What We Did
Associate Training
Brand Advocacy
Field Marketing
Infrastructure
Quality Assurance
Retail Consulting
Strategy
Talent Acquisition
Video

Execution

In an approach that spanned Premium’s infrastructure, key departments collaborated to deliver an incredibly efficient transition process supported by creative tools and proven processes.

First, each team member joining Premium was assigned a Human Resources professional acting as an Onboarding Concierge (OC). These OCs were an on-demand resource for questions, concerns, paperwork needs and more.

Premium branded the initiative “Into the Blue” to reflect the feeling of ease and reassurance. To support the initiative, Premium developed a number of resources to be utilized by the OCs and team members joining Premium, including:

  • A welcome email for each OC to send to transitioning team members.
  • A custom “Welcome to Team Samsung” video featuring Brian Travers, Premium’s CEO.
  • A custom, password-protected Into the Blue website that acted as a hub for transitioning team members with an onboarding video, specifics about the transition process, and a downloadable Welcome Kit containing all the paperwork necessary for the transition.

Premium’s Human Resources team worked diligently to match the salaries and benefits for the nearly 300 transitioning team members. This was reflected in the offer kits that OCs deployed in the welcome email to each new employee.

The team of OCs was comprised of HR, Training, and Recruiting professionals. They delivered a single point of contact and a simple process for transitioning team members. They also helped Premium ensure we could efficiently complete the full transition within an aggressive project timeline.

New team members were invited to call or video chat with their OCs as needed to ensure a smooth transition. Premium’s HR team also completed all background checks and drug tests before fully onboarding team members.

Learn more about our brand advocacy solution here.

We did it for Samsung. See how we can do it for you.

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