Execution
In an approach that spanned Premium’s infrastructure, key departments collaborated to deliver an incredibly efficient transition process supported by creative tools and proven processes.
First, each team member joining Premium was assigned a Human Resources professional acting as an Onboarding Concierge (OC). These OCs were an on-demand resource for questions, concerns, paperwork needs and more.
Premium branded the initiative “Into the Blue” to reflect the feeling of ease and reassurance. To support the initiative, Premium developed a number of resources to be utilized by the OCs and team members joining Premium, including:
- A welcome email for each OC to send to transitioning team members.
- A custom “Welcome to Team Samsung” video featuring Brian Travers, Premium’s CEO.
- A custom, password-protected Into the Blue website that acted as a hub for transitioning team members with an onboarding video, specifics about the transition process, and a downloadable Welcome Kit containing all the paperwork necessary for the transition.
Premium’s Human Resources team worked diligently to match the salaries and benefits for the nearly 300 transitioning team members. This was reflected in the offer kits that OCs deployed in the welcome email to each new employee.
The team of OCs was comprised of HR, Training, and Recruiting professionals. They delivered a single point of contact and a simple process for transitioning team members. They also helped Premium ensure we could efficiently complete the full transition within an aggressive project timeline.
New team members were invited to call or video chat with their OCs as needed to ensure a smooth transition. Premium’s HR team also completed all background checks and drug tests before fully onboarding team members.
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