Category: Press Release

Mar

2

 

We are thrilled to announce Premium has launched store operations in hundreds of additional Walmart Wireless locations. Premium will oversee Walmart locations in 14 states across the Mid and Southwest regions. With this latest program expansion of over 50%, Premium is expanding into seven new states.

Premium and Walmart have worked together on Walmart’s Wireless program since 2017 with a Wireless team led by Premium President Dick Doyle and Tom Maria, Vice President of Strategic Accounts. Before joining Premium, Tom served as Vice President of Store Operations for RadioShack. Chad Cooper, Senior Director of Operations, and Mark Hann, Senior Director of Client Service, joined Premium in 2018 after many successful years with Verizon and Samsung.

 

 

This leadership team works closely with Walmart to define and guide future strategies. Since Premium’s first Walmart Wireless stores launched in 2018, our program footprint has almost tripled in size.

Tom Maria says, “We are coming up on the third anniversary of our exciting and rewarding partnership with Walmart, helping customers fill their wireless needs and save money. Any credit for success goes to our talented team members, who show up every day and bring their best to our company and customers.”

Wireless Sales Pros are the go-to wireless expert within the Walmart store, helping to serve and advise customers with new phone sales, activations, upgrades, and accessory bundling. Nationally, Premium employs more than 2,300 high-performing sales team members comprised of both hourly and salaried professionals.

 

 

We place a strong focus on a high standard of customer service and performance results, utilizing field leaders to provide coaching and development where it matters most – in the stores working closely with their teams.

At Premium, we also emphasize a high rate of promotion from within. Many Wireless Sales Pros have advanced to Sales Managers and Sales Managers to District Managers. We are currently rolling out a leadership development training program to streamline career advancement opportunities for our Wireless team members.

Premium President Dick Doyle says, “We are incredibly proud of the sales and leadership accomplishments of this team. We’re excited to welcome the hundreds of new Wireless team members to the Premium family and look forward to what lies ahead.”

Jan

12

SAINT LOUIS, MO – Premium Retail Services (Premium), the North American company known for creating informed and inspired shopping experiences for leading brands and retailers has hired Ed Hoehn as Vice President of Strategy & Solutions Architecture. Ed will strengthen Premium’s retail engagement capabilities and integrated technology portfolio in this newly created role.

Ed joins Premium with 20 years of retail marketing and technology experience. In his most recent role, Ed was the Chief Customer Officer of a visual communications company where he led sales, marketing and technology. Before that, he founded and led a venture-backed FinTech company after spending the first 15 years of his career in business development and client service for retail marketing agencies including BDS Marketing, Mosaic Sales Solutions and Crossmark.

“As we continue to grow and solve increasingly complex challenges for our customers, it is important for Premium to continue to invest in adding expertise to our team,” said Kevin Travers, CEO of Premium. “We are excited about the experience Ed brings to the company, having created omnichannel solutions across a broad range of industry verticals.”

Data, engagement technology, and supply chain are the three elements at the center of every challenge facing consumer brands and retailers today. Having the data, tools and knowledge to make the right decisions to drive consumer behavior is more challenging than ever. From personalizing the shopping experience in-store and online to helping integrate curbside or home delivery, Premium is focused on helping partners create the optimal customer experience.

Ed shared his perspective, saying, “Many brands and retailers struggle to solve these issues in today’s accelerating retail environment. Premium employs proven, measured strategies and has amassed incredible talent, built enterprise technologies, and charted best practices while excelling in their legacy of people-based services. Driving it all is the desire to create tailormade solutions that drive sales for their clients.”

View the official release here.

Oct

5

 

Updated as of February 23, 2021

In October 2020, we announced Premium Canada’s Great Place to Work® certification – awarded after a thorough and independent analysis conducted by Great Place to Work® Institute Canada.

Today, we’re excited to share that Premium Canada has been recognized as one of Canada’s “Best Workplaces in Retail and Hospitality.”

This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Premium’s Canada EVP Sandy Clarke says, “2020 was a year that none of us will forget. Together we supported each other and navigated through its challenges. Every team went out of their way to ensure our customers’ businesses continued to operate while staying safe, healthy and connected.”

As noted by Great Place to Work, “The retail and hospitality industries in particular were amongst the hardest hit, and have been struggling to recover the deficits endured as a result of the pandemic. However, despite this uncertainty, new research from Great Place to Work® reveals that workplaces consistently focused on building trust with their employees actually saw an increase in staff morale, communication and overall satisfaction in the past year, despite the numerous challenges presented by the pandemic.”

We’re thrilled to share this designation with those making a difference in the lives of their employees. As we know, people are our greatest resource. As a three-time Top Workplaces ­– St. Louis winner, the Great Place to Work – Canada certification further validates the emphasis Premium places on the employee experience across North America. Thank you to all our Canadian team members for making Premium a Great Place to Work! #WeArePremium

Sound like something you want to be a part of? Apply today to join our Premium Canada family.

Premium Canada team members joined forces with Habitat for Humanity to renovate a home for a family in need.


More about Great Place to Work:

Great Place to Work® partners with organizations to increase profitability and competitive power by developing high-trust, high-performance workplace cultures and leaders. Data shows that organizations with high-trust cultures consistently outperform their competitors and the market as a whole.

More about Premium’s Culture Team:

Our Culture Team was established in December 2016 with the goal of increasing employee engagement, encouraging transparency throughout the workplace and giving back to the community. The team strives to embody diverse perspectives and opinions. Its members rotate annually and represent varied Premium departments, levels and geographies. In 2021, a third of the Culture Team’s members are from Canada.