Category: People of Premium

Jun

8

 

As a job seeker, it’s exciting when you score an interview, but it can also be intimidating. So, we asked a few of our Premium Recruiters for tips to help you shine.

 

Our Recruiter Panel

They interview prospective Premium team members all year long. On average, Premium’s talent acquisition team interviews 1,000+ candidates a week! Sharry recruits for merchandising roles, Candy and Wendy recruit for consumer electronics sales roles, and Madison recruits for Canada.

 

What does Premium look for in a candidate? 

It’s always a bonus when we find candidates who have previous retail merchandising or sales experience, especially within consumer electronics. Regardless of work experience, energy, attitude, and self-confidence go a long way.

Candidates excel when they demonstrate: 

Enthusiasm: In retail, there has to be a desire to work with the public. We need service-oriented people who are eager and find their energy from interacting with and helping others.  

 

 

Curiosity: It’s great when a candidate asks for more details about their job responsibilities. Our clients count on us for a variety of services, so we look for people who are willing to follow instructions and learn new skills from the ground up.

 

 

Passion: We love to hear a candidate take pride in their work. When they are proactive about asking how they can be successful at Premium, it shows they’re ready to work hard. 

 

 

Adaptability: The retail industry moves fast. Because of this, we must be willing to embrace new opportunities, adjust to unexpected and quickly changing situations and seek to improve continuously. 

 

 

Teamwork: Being family-owned, Premium has an entrepreneurial spirit and values collaboration and teamwork. Partnership, integrity, and creativity are some of our core beliefs and are also crucial to how we serve clients and shoppers. 

 

 

Commitment: Emphasize your ability to stay organized, meet deadlines on time, and deliver more than the minimumWe look for candidates who want to grow with our company, so expressing a desire to advance tells us you’re determined and goal-oriented. 

 

What if a candidate doesn’t have experience in retail? 

No worries. It’s not required, and it’s never too late to learn. We have many successful team members who have come to Premium without any retail experience.

Don’t count yourself out if you’re a college student, retiree, caregiver, or stay-at-home parent returning to the workforce. Our diversity in backgrounds and experiences is what makes us collectively Premium. You likely have many valuable and transferrable skills to apply in retail.

There are hundreds of examples:  

 

What questions should I ask in my interview? 

The job posting gives a great high-level overview of what you’ll do in the role, but it won’t tell you every little detail. Be sure to take advantage of the opportunity to ask questions to ensure the job is the right fit for you. 

  1. What kind of training will I get? 
  2. What does a typical day look like? 
  3. How big is the team I would be a part of? 
  4. Tell me more about X, Y, or Z, listed in the job posting. 
  5. Why is Premium a great place to work? 
  6. If I take this role, where might I be in two or even five years? 

 

What are your best tips for how to stand out? 

Before applying: 
  • Update your resume to include your current job (or your most recent work experience). You want to inform the recruiter of all your relevant skills because it increases your chances of being selected for an interview.
  • Do one last proofread to ensure your application and resume do not have typos or spelling errors. Premium employees must make good impressions with stores, shoppers and clients. Always take the extra time to ensure you maximize your first impression.
Before the interview: 
  • Pull up the job posting and make a quick list of the things that get you most excited about the role. Think about words in the job posting that describe you, and make sure you highlight those to the Recruiter.  
  • Prepare some questions. If there are sections of the job description that you don’t fully understand, don’t be afraid to ask the Recruiter if they can expand on it. 
  • Do some basic research. If you aren’t familiar with Premium, a great place to start is Premium Retail 101 where you can learn more about what we do in retail. Our Job Spotlight videos also help provide insight into the day-to-day of the job.  
  • Think of your  top five accomplishments or difficult situations you have overcomeJot down the details so you can paint a picture of the situation. What tools were you given? Who did you have to collaborate with? How did you uphold high-quality standards? Did you learn to become more efficient? How did you know you were successful?
During the interview. 
  • Be on time (even a little early) to show us you’re prepared.  
  • Share your excitement about the opportunity. Demonstrating your enthusiasm also excites the Recruiter about you as a candidate. 
  • Smile, and be yourself. Tell us what you’ve achieved in the past and what you’re looking for now. Walk us through the steps you’ve taken to accomplish a project or goal. Sharing these details demonstrates you can do the job. 
After the interview.  
  • Follow-up. It’s a small gesture, but follow-through makes a memorable impression.  
  • Make sure your phone is working, your voicemail is set up, and that it can accept messages. Return calls from the Recruiter promptly and check your emails daily. 
  • Be timely. When you accept a job offer, complete your paperwork promptly. Not only does this demonstrate your ability to stay within a timeline, but it also makes the onboarding process go more quickly for you and the Recruiter.  

Job opportunities at Premium offer a chance to develop new skills and build your career. Search our available opportunities and apply if you haven’t already. We can’t wait to meet you! 

May

18

Read the French version here

 

Premium provides tailored retail strategies and solutions to our clients across the US and Canada, including Quebec. When it comes to the unique needs of the Quebec market, we leverage hundreds of reliable and local retail experts. Our Quebec team members are at the core of our strong support for brands in the region because Quebec is their home – they live in and shop at retailers in the markets they serve. From Best Buy and Walmart to Videotron and Jean-Coutu, Premium is dedicated to the nuances of the Quebec market and to delivering for the brands we serve. Whether it’s merchandising, training, or selling, our team’s passion for supporting their local retailers and communities helps build connections with each store team.

To help demonstrate this passion, we spoke to one of our top Quebec merchandisers about his role with Premium and his dedication to consistently delivering top-notch service.

 

Meet Stephane St-Aubin. 

In 2017, Stephane joined Premium to take on new challenges. As a part-time team member, he worked a few hours a week in his free time.  He studied media technology at school and explains that while his studies were not directly related to retail, he found his learnings hugely beneficial when executing a more technical display installation. He is able to leverage his more technical skills to make installations function properly in-store. From complex technical installations to more straightforward displays in grocery and drug, Stephane excels at it all.

As a market expert in Quebec, Stephane shows up every day with a smile and takes great pride in seeing a job well done. Because his local retail stores are usually the hub of the bustling community, it’s crucial that Stephane quickly identifies key contacts in stores to allow him to execute quickly without being a disruption to the customer experience.

Store managers are busy with customers, as it’s their priority, so it’s up to Stephane to clearly and efficiently communicate the purpose of each visit when he arrives. Maximizing the little face time he does get with store managers, helps them maintain visibility of his important work in their store.

Premium Canada Director of Operations Rebecca Storie says, “Stephane consistently takes on work to support the team with great passion and perfectionism, never leaving the store until he and the store [personnel] are satisfied. He also executes merchandising projects with a strong sense of pride, and he truly respects the role his stores often play in his local community.”

Stephane explained that he loves the feeling of accomplishment that comes with every project, saying “No matter how complex the task, what I enjoy most is the feeling that I get when I execute well. It gives me great satisfaction.”

Stephane emulates the key characteristics of successful Premium team members in the Quebec market: enthusiasm, motivation, pride, and, most importantly, a deep level of passion for his local community and the businesses within it.

Mar

8

Original art by Premium Designer, Jenny Jones

 

On March 15, 2021, Rosalind Brewer became the only Black female to lead a Fortune 500 company when she assumed her new role as CEO of Walgreens Boots Alliance. Women are also at the helm of Ulta Beauty (Mary Dillon since 2013), Best Buy (Corie Barry since 2019), Rite Aid (Heyward Donigan since 2019), and CVS Health (Karen Lynch since 2021).  

As we mark this year’s International Women’s Day, we’re inspired by these CEOs and the many talented women working across retail. At the same time, we reflect on the continued investment needed to accelerate female representation in management roles industry-wide.  Join us in celebrating the accomplishments of the women of Premium and meet a few of them below

Dolores Wilson, Field Director – Lenovo  

Gastonia, North Carolina 

Dolores has been at Premium for over a decade, joining the team in 2008. In her tenure, she has represented notable brands, including HP, Beats, Monster, Logitech, Olympus, JBL and OnStar. And since 2013, she has been working to develop, grow and maintain Premium’s highly successful Lenovo program. 

Says Jessi Curtis, VP – Strategic Accounts, “I admire Dolores for her tenaciousness and her ability to work through any challenge thrown her way. She is strong, dedicated, and super knowledgeable. Working with her for the past eight years has brought many amazing milestones and so much joy.” 

Dolores leads the team of 62 STARS (Sales, Training & Relationship Specialists) and 4 Assisted Sales Representatives with a strong focus on KPIs and kindness. Dolores sees the best in people and encourages the team with an outlook of “work hard, try your best and give thanks.” 

Her advice regarding career advancement is simple: work hard and don’t be complacent.

Mary Wolfe, Senior Director, Field Operations

Dayton, Ohio 

In 2009, Dolores Wilson (the Field Director from above) hired Mary for her first Premium role as an ad hoc sales rep  – a side gig in addition to her full-time job at the time. A few years later, Premium’s Senior Director of Field Operations Darla King asked Mary to interview for a full-time Regional Manager role on a pet care program, which she accepted. Next was the management of national retail execution for GoogleAs in-store displays became more technical, Mary worked to build a highly-skilled team of field technicians who troubleshoot and resolve problems on the spot.  

As Premium’s US Employee of the Year award winner in 2017, Mary has become a program development powerhouse helping to launch several new teams within Premium. Today, she oversees 500+ Premium employees, including our dedicated Pet team, Flex support team, Reset Team Leads, Zone Leaders, Google Field Technicians, and the Level 2 (L2) merchandising team providing technical work for many Premium partners. 

Kathy Risch, VP, Analytics & Insights who regularly partners with Mary says, “Mary is an effective and straightforward leader with a calmness that I admire.” 

Crediting her teams’ varying areas of expertise, Mary says she learns something new every day and finds herself surrounded by very smart people. She recommends, “Accept feedback and grow from it – it’s not personal. Be open to new opportunities and be confident! Don’t discount yourself by saying ‘I don’t know’ or ‘It’s just my opinion’ which tells the listener you’re not confident in what you’re communicating.” 

Monica McGlasson, Director, Operations Support Center

St. Louis, Missouri 

Premium’s Operations Support Center (OSC) provides a timely evaluation of field execution, identifying and flagging potential issues to improve compliance and minimize store revisits. Premium field teams rely on the OSC for dependable QTrax knowledge, multi-tiered troubleshooting, and a clear path for resolution or escalation.  

Before Premium, Monica had a diverse background in the fast food, hospital, university, and manufacturing industries. The common thread in all of her roles has been developing talent, growing new corporate functions, and managing cross-functional projects like new software implementation. 

Since 2015, Monica has led Premium’s in-house operations and call center, which she describes as “creative problem-solving with fun-loving people.” She is well-known for her can-do attitude, continually pushing for process consistency while promoting ideas to maximize efficiencies. Monica’s advice for tackling considerable challenges is, “What’s the mission? If you don’t know, find out. You’ve got to win buy-in from key stakeholders to see your project cross the finish line.” 

Says Kris Ventimiglia, VP, Enterprise Compliance, “Monica dives headfirst into any challenge with a genuinely positive outlook. There is no ‘can’t’ in her vocabulary.”  

 

Key highlights from Monica and the Operations Support Center team in 2020.

Lizz Sears, Director, Client Services – Drug 

Deerfield, Illinois 

Lizz started in CE retail as a Department Supervisor at Best Buy, before becoming a Samsung Experience Consultant. She joined Premium as a Client Account Coordinator in 2015, first supporting toy/specialty programs and partners. As Premium started building the Walgreens Partner for Retail Execution (WPRE) program in 2016, Lizz was promoted. She relocated to Deerfield, IL to work at Walgreens’ headquarters where her contributions were accelerated by her presence.  

Described by Senior Director Jim Malpeidi as “a true partner and driving force,” he says, “Lizz is proactive in finding solutions and improving practices for the greater good. Her intricate knowledge and process management within Premium’s proprietary systems coupled with her encouraging leadership style continue to drive results and motivate the team.” 

Lizz is proud of the trusting relationship the team has developed with Walgreens and enjoys the challenge of continually innovating the program while maintaining weekly service. She says, “Don’t wait for an opportunity. Take it.”

Jessica Miller, Director, Client Services – Google Merchandising 

Bentonville, Arkansas 

Jessica started at Premium in 2015, supporting Operations part-time. She piloted the first Field Coordinator position, which has become a vital component of the field operations structure within Premium. From there, she worked in recruiting and client services supporting two major consumer electronics brands. In her current role, Jessica is known for adding analytical prowess, strategic planning and process improvement to every initiative, ensuring we deliver beyond expectations. 

Because of her strong focus on building relationships with her clients and her team, Jessica makes leadership look easy. She says, “employees invest themselves most when they feel invested in which is what guides how I support our team. I believe every leader needs to be adaptable; don’t be afraid to do something that may feel uncomfortable at first.” 

Jessica says she joined Premium looking for a company to call home and to develop her career. She recommends that others thinking about their next career move not pass up the opportunity to grow in the retail space.  

Kim Gaddis, Director, Client Operations 

St. Louis, Missouri 

Premium’s VP of Enterprise Compliance Kris Ventimiglia describes Kim as “insightful and endlessly upbeat. She can quickly get to the heart of a challenge and suggest a thoughtful path to improvement.” Her positive attitude is a motivator to many of her Premium peers. 

Kim has been in retail for nearly 20 years, arriving at Premium in 2016 as an Account Coordinator. Since then, Kim has developed a team of account managers executing complex and high-visibility product launches, display installations, and store remodels. She has the unique ability to break projects down into actionable items, ensuring large initiatives maintain momentum. 

In her current role, she develops continuous improvement processes for client services, acts as a project management leader on new clients and product launches, guides Premium’s cross-functional “Get It Right” team, and is a University of Premium panel member helping to create a culture of continued learning. 

She has been instrumental in Premium’s client services trainee program through which she says, “I am able to help grow and influence what I believe will be the future leaders of Premium. I love contributing to the development of new talent and helping them succeed in their careers.”  

Sonya Verheyden, VP, Customer Success & Business Development  

Kitchener, Ontario – Canada

New to Premium in 2020, Sonya has built and led B2B and B2C retail programs across North America, Latin America, EMEA, and Asia. She has a rich background in mobile, having spent time with Motorola and Rogers Communications in Canada. In her 14 years with BlackBerry, Sonya had global accountability for field and channel marketing across all carrier and distribution partners. 

Premium Canada EVP Sandy Clarke says, “In her short time with Premium, Sonya has already been at the forefront of key customer initiatives and the acquisition of new partnerships. Her deep experience and long list of accomplishments are demonstrated in the collaborative and informed approach she displays in everything she does.”  

A true Renaissance woman, Sonya has a Master’s in French and has also started a Ph.D. in 17th-century classical French literature. 

Dawn Hopper, VP, Strategic Accounts 

Dallas, Texas  

Dawn recently joined Premium after nearly 20 years in leadership roles with Mosaic Sales Solutions. Her vast experience in consumer electronics includes Microsoft, HP, Google, Whirlpool, Brother, Epson, and TracFone, along with video game publishers and movie studios. She has also taken on critical roles in field management and operations, specializing in program design and best practices implementation 

She believes in everyday innovation, making incremental improvements to add tremendous value for clients and employees. Having developed and launched a mentorship program at Mosaic, she also recognizes the importance of team development and retention. Welcome to the family, Dawn!

While this is not nearly an exhaustive list of all the Premium women we’d like to shine a light on, we hope you’re inspired to grow your career in retail. Meet a few more female leaders here and follow our #PeopleofPremium series on social media.