Category: Canada

May

18

Read the French version here

 

Premium provides tailored retail strategies and solutions to our clients across the US and Canada, including Quebec. When it comes to the unique needs of the Quebec market, we leverage hundreds of reliable and local retail experts. Our Quebec team members are at the core of our strong support for brands in the region because Quebec is their home – they live in and shop at retailers in the markets they serve. From Best Buy and Walmart to Videotron and Jean-Coutu, Premium is dedicated to the nuances of the Quebec market and to delivering for the brands we serve. Whether it’s merchandising, training, or selling, our team’s passion for supporting their local retailers and communities helps build connections with each store team.

To help demonstrate this passion, we spoke to one of our top Quebec merchandisers about his role with Premium and his dedication to consistently delivering top-notch service.

 

Meet Stephane St-Aubin. 

In 2017, Stephane joined Premium to take on new challenges. As a part-time team member, he worked a few hours a week in his free time.  He studied media technology at school and explains that while his studies were not directly related to retail, he found his learnings hugely beneficial when executing a more technical display installation. He is able to leverage his more technical skills to make installations function properly in-store. From complex technical installations to more straightforward displays in grocery and drug, Stephane excels at it all.

As a market expert in Quebec, Stephane shows up every day with a smile and takes great pride in seeing a job well done. Because his local retail stores are usually the hub of the bustling community, it’s crucial that Stephane quickly identifies key contacts in stores to allow him to execute quickly without being a disruption to the customer experience.

Store managers are busy with customers, as it’s their priority, so it’s up to Stephane to clearly and efficiently communicate the purpose of each visit when he arrives. Maximizing the little face time he does get with store managers, helps them maintain visibility of his important work in their store.

Premium Canada Director of Operations Rebecca Storie says, “Stephane consistently takes on work to support the team with great passion and perfectionism, never leaving the store until he and the store [personnel] are satisfied. He also executes merchandising projects with a strong sense of pride, and he truly respects the role his stores often play in his local community.”

Stephane explained that he loves the feeling of accomplishment that comes with every project, saying “No matter how complex the task, what I enjoy most is the feeling that I get when I execute well. It gives me great satisfaction.”

Stephane emulates the key characteristics of successful Premium team members in the Quebec market: enthusiasm, motivation, pride, and, most importantly, a deep level of passion for his local community and the businesses within it.

Oct

5

 

Updated as of February 23, 2021

In October 2020, we announced Premium Canada’s Great Place to Work® certification – awarded after a thorough and independent analysis conducted by Great Place to Work® Institute Canada.

Today, we’re excited to share that Premium Canada has been recognized as one of Canada’s “Best Workplaces in Retail and Hospitality.”

This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Premium’s Canada EVP Sandy Clarke says, “2020 was a year that none of us will forget. Together we supported each other and navigated through its challenges. Every team went out of their way to ensure our customers’ businesses continued to operate while staying safe, healthy and connected.”

As noted by Great Place to Work, “The retail and hospitality industries in particular were amongst the hardest hit, and have been struggling to recover the deficits endured as a result of the pandemic. However, despite this uncertainty, new research from Great Place to Work® reveals that workplaces consistently focused on building trust with their employees actually saw an increase in staff morale, communication and overall satisfaction in the past year, despite the numerous challenges presented by the pandemic.”

We’re thrilled to share this designation with those making a difference in the lives of their employees. As we know, people are our greatest resource. As a three-time Top Workplaces ­– St. Louis winner, the Great Place to Work – Canada certification further validates the emphasis Premium places on the employee experience across North America. Thank you to all our Canadian team members for making Premium a Great Place to Work! #WeArePremium

Sound like something you want to be a part of? Apply today to join our Premium Canada family.

Premium Canada team members joined forces with Habitat for Humanity to renovate a home for a family in need.


More about Great Place to Work:

Great Place to Work® partners with organizations to increase profitability and competitive power by developing high-trust, high-performance workplace cultures and leaders. Data shows that organizations with high-trust cultures consistently outperform their competitors and the market as a whole.

More about Premium’s Culture Team:

Our Culture Team was established in December 2016 with the goal of increasing employee engagement, encouraging transparency throughout the workplace and giving back to the community. The team strives to embody diverse perspectives and opinions. Its members rotate annually and represent varied Premium departments, levels and geographies. In 2021, a third of the Culture Team’s members are from Canada.

 

 

 

Oct

1

Premium is thrilled to announce Sonya Verheyden as Vice President of Business Development and Customer Success for Premium Canada. In her role, Sonya will spearhead business development activities across Canada by building successful new client engagements and bridging best practices from all of Premium’s geographies and market segments.

With 20 years of experience in global marketing and sales channel leadership roles, Sonya has built and led B2B, B2C and retail programs across North America, Europe, Middle East, Asia and Latin America. Most recently, Sonya led go-to-market efforts for a consumer health tech start-up, driving customer segmentation, acquisition and digital strategy.

When asked, what attracted her to Premium, Sonya said,

“Premium brings experience to the table that other partners only talk about and never deliver. Using technology as a key lever with an in-house development team allows Premium to create custom solutions. When I discovered those key differences, I knew I had to be part of Premium.”

 

 

Sonya went on to explain, “One of Premium’s core beliefs is eclipsing expectations. Premium lives up to this belief every day and clients feel it with every execution. The proof is in the long-lasting relationships Premium has with clients who retain the partnership time and time again.”

Sonya brings to Premium her passion for the evolution of omnichannel retail. For years, brands have struggled with how much focus to put into online retail versus in-store. Propelled by the pandemic, the fight between online and retail has disappeared in terms of prioritization.

This omnichannel trend forces retail organizations to elevate their game. It drives a clear wedge between players that can keep up and those who cannot. In order to stay afloat, companies like Premium must drive seamless experiences through innovation and technology.

Brands have high expectations of agility in the field, transparency with analytics, and cutting-edge technology. The innovation that Premium drives in the US market will empower brands and retailers in Canada to do the same.

Sonya explains, “I get really excited when I see the opportunity to bring tangible, game-changing innovations that truly evolve how brands and retailers are served on the ground in retail.”

Sonya currently resides outside of Toronto with her partner Chris and three kids. Welcome to Premium, Sonya! #PeopleofPremium