Category: Employee Experience

Dec

22

 

Premium recognizes team members who have eclipsed expectations through a handful of significant awards each year. Congratulations to our 2020 award nominees and winners for their outstanding representation of what it means to be Premium!

 

2020 Culture Hero Award

Jennifer Hovestadt, Senior Manager – Training

The Culture Hero award was first established in 2019. It recognizes the efforts put forth by a phenomenal member of Premium’s Culture Team. Behind the scenes, the Culture Team cultivates relationships among Premium’s remote and office-based teams, focusing on employee recognition, engagement, and fun.

Jennifer joined Premium in 2011 as a Field Representative. In 2012, she started working full-time as a Trainer and has since been promoted to Training Supervisor and now Senior Training Manager. She is instrumental in developing training for several clients and retailers and most recently spearheaded the creation of the University of Premium.

On the Culture Team, Jennifer is known for going above and beyond, always with a positive attitude and kind-hearted approach to our initiatives. She displayed leadership, consistently coming with ideas and repeatedly volunteering to lead projects – all with a full workload on her plate.

 

2020 Canada Employee of the Year Award

Sean Frydman, National Field Manager

Our Employee of the Year awards recognize outstanding Premium team members whose hard work and dedication are unmatched.

Premium Canada’s 2020 winner drives results through continuous innovation, leadership and excellence in program management. Sean joined Premium in 2018 to lead our Microsoft Best Buy Store-Within-a-Store program. In 2019, his responsibility expanded to all of Microsoft’s field marketing in Canada.

Sean’s commitment to the success of the program has inspired greatness with our Microsoft team exceeding targets for 17 months in a row.

 

2020 U.S. Employee of the Year Award

Pavin White, Senior Logistics & Distribution Manager

Pavin started on the Client Services team in 2016, making an early impact by streamlining a system to meet the needs of a complex break-fix program. Pavin joined the team at our National Logistics & Distribution Center (NLDC) in 2018 where he helped lead our massive NLDC expansion which enhanced the services we offer to our clients.

In 2020, as the pandemic hit and disrupted every part of our business, operations at our NLDC never stopped. Pavin showed grit and tenacity when procuring essential face coverings and other supplies became a paramount need.

While adhering to new protocols, Pavin and his team continued to safely execute major initiatives for our clients and performed at a higher level of excellence than ever before.

 

2020 U.S. Field Excellence Award 

Peter Rivera, Reset Project Coordinator

Since 2017, Premium field leaders have submitted annual nominations for the Field Excellence Award. The executive team votes to recognize one standout field team member for outstanding achievement, performance, personal interaction, and creativity.

Peter joined Premium in 2012 and has been promoted several times over the last eight years: Merchandising Representative, Zone Specialist, Team Lead, Project Leader, Project Manager, Zone Leader, Market Specialist and Reset Project Coordinator. Read more #GrowWithPremium success stories here.

 

 

Peter sets our clients up for successful reset projects, managing teams of up to 30 people. Not only is Peter a hard worker, but he embodies Premium’s core beliefs of family and eclipsing expectations.

He often travels to areas outside of his own territory to complete work – even during COVID-19. To date, Peter has traveled to 25+ states. Store managers often request Peter to be the project Team Lead in their stores.

 

2020 Canada Maple Leaf Award 

Madison Farris, Recruiter

The Maple Leaf award recognizes one individual on the Canada team that has demonstrated continual excellence in performance, leadership, and an overall positive influence on the team.

Madison joined Premium as a Recruiter in 2018 and immediately made a substantial impact on finding the right talent for each of our unique businesses and clients.

Year-to-date she has recruited 460 employees and staffed an entire holiday program in 3 weeks, all during a pandemic.

 

2020 Founder’s Award

Ron Travers founded Premium Retail Services in 1985 on a foundation of family, integrity, and service. After Ron passed in 2012, Brian and Kevin introduced the Founder’s Award to honor their father’s legacy, and it is the highest honor that can be bestowed on a Premium employee.

As you know, 2020 presented challenges that we never thought were possible. We faced circumstances out of our control with no idea how this crisis would impact our company and the world.

There is simply no way to award the Founders Award to just one person. Instead, we’ve chosen to recognize the entire Premium family as the 2020 Founder’s Award recipient.

We are so proud to work with each and every one of you. Thank you for your dedication to Premium, especially during a demanding year!

Oct

5

 

Updated as of February 23, 2021

In October 2020, we announced Premium Canada’s Great Place to Work® certification – awarded after a thorough and independent analysis conducted by Great Place to Work® Institute Canada.

Today, we’re excited to share that Premium Canada has been recognized as one of Canada’s “Best Workplaces in Retail and Hospitality.”

This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Premium’s Canada EVP Sandy Clarke says, “2020 was a year that none of us will forget. Together we supported each other and navigated through its challenges. Every team went out of their way to ensure our customers’ businesses continued to operate while staying safe, healthy and connected.”

As noted by Great Place to Work, “The retail and hospitality industries in particular were amongst the hardest hit, and have been struggling to recover the deficits endured as a result of the pandemic. However, despite this uncertainty, new research from Great Place to Work® reveals that workplaces consistently focused on building trust with their employees actually saw an increase in staff morale, communication and overall satisfaction in the past year, despite the numerous challenges presented by the pandemic.”

We’re thrilled to share this designation with those making a difference in the lives of their employees. As we know, people are our greatest resource. As a three-time Top Workplaces ­– St. Louis winner, the Great Place to Work – Canada certification further validates the emphasis Premium places on the employee experience across North America. Thank you to all our Canadian team members for making Premium a Great Place to Work! #WeArePremium

Sound like something you want to be a part of? Apply today to join our Premium Canada family.

Premium Canada team members joined forces with Habitat for Humanity to renovate a home for a family in need.


More about Great Place to Work:

Great Place to Work® partners with organizations to increase profitability and competitive power by developing high-trust, high-performance workplace cultures and leaders. Data shows that organizations with high-trust cultures consistently outperform their competitors and the market as a whole.

More about Premium’s Culture Team:

Our Culture Team was established in December 2016 with the goal of increasing employee engagement, encouraging transparency throughout the workplace and giving back to the community. The team strives to embody diverse perspectives and opinions. Its members rotate annually and represent varied Premium departments, levels and geographies. In 2021, a third of the Culture Team’s members are from Canada.

 

 

 

Jul

30

 

It’s a three-peat! We are proud to announce Premium has been recognized by the St. Louis Post-Dispatch as a Top Workplace for the third year in a row.

The Top Workplaces award is based solely on employee feedback gathered through a third-party survey. The anonymous survey measures several aspects of workplace culture including alignment, execution, and connection.

Our three-time Top Workplaces win validates the emphasis Premium places on the employee experience.

 

Premium Culture.

Premium established our Culture Team in December 2016 with the goal of increasing employee engagement, encouraging transparency throughout the workplace and giving back to the community.

In 2019, we doubled the team’s size to assist in growing connections between team members across all levels, functions, and locations.

 

Premium’s 2020 Culture Team.

 

The Culture Team leverages employee feedback as we plan future activities. In early 2020, the Culture Team deployed Premium’s first-ever engagement survey to the entire company. Our goal was to identify global wins, opportunities and solicit ideas to make work better for our teams.

We heard from over 2,000 employees – 84% were those who work in retail stores and 10% came from field managers and corporate employees. Based on the results, we’ve renewed our focus on employee learning and development, as well as enhancing the new hire onboarding experience as Premium continues to grow.

 

Several common threads rose to the top when we asked Premium employees what they liked about working for Premium.

 

Team member recognition.

In August 2020, we rolled out our field recognition program called Premium Proud. This brand-new program identifies and rewards top-performing field team members. Premium Proud is a way for all of Premium to witness our field team’s wins, even when they’re tackling projects solo. Created and developed by Premium’s Culture Team, we encourage nominations year-round and identify $250 winners quarterly.

 

 

 

 

New benefits.

Also new in 2020, Premium has partnered with Hooray Health to provide our part-time team members with excellent employee benefits with economical options for them and their families. Our new health benefit options eliminate high costs and hidden fees associated with care.

 

 

 

 

Accessible leadership.

Each quarter, we host livestream interviews with company leaders called Premium Now. During these livestreams, we ask Premium team leads questions about key industry trends, best practices, a day in the life, and more.

Premium CEOs Brian and Kevin Travers have been featured guests on Premium Now multiple times. They’ve committed to transparency, and have covered the state of the business, wins and challenges in our virtual town halls.

CEOs Brian and Kevin Travers joined Director of Marketing Sarah Pitkin Styers to discuss the new age of retail, execution after COVID, state of the company and more at our Mid-Year Town Hall.

 

Research shows that organizations with the Top Workplace designation are known to attract better talent, experience lower turnover, and are more equipped to deliver profitable results.

Cheers to three years as a Top Workplace – thanks to all of our employees for bringing Premium’s culture to life every day!

We’d love for you to join the Premium family. Apply today! #WeArePremium