Category: Employee Experience

Oct

8

When our reps are hard at work in retail stores across the nation, they come across what seems like hundreds of terms and acronyms. Think you know the ins and outs of retail jargon? Check out our glossary of commonly used retail lingo below.

1. Audit: A way to ensure compliance and performance of a merchandising display. Tasks of completing an audit include ensuring products are in the right place, the display is set to POG and correct labels/signage are used. Premium completes 985K+ audit visits per year.

2. Backstock: Inventory that is kept palletized in boxes in the back room until it is needed to replenish displays on the sales floor.

Clip strip in Walmart Health & Beauty aisle.

3. Clip strip: A retail product display, so named because it is a length of either plastic or metal with clips or hooks at regular intervals, upon which merchandise is hung. These can be found in the aisle, on an endcap or at the registers and is often an impulse purchase. It depends on the retailer for the rules.

4. CPG (Consumer-Packaged Goods): Merchandise that customers use and need to replace on a frequent basis. CPG examples include food, beverages, cosmetics and cleaning products.

5. Cut-in: Shifting or removing merchandise to make space on the retail shelf for new or promotional products. Cut-ins typically occur between major merchandising resets to introduce items more quickly. Also known as NPI (New Product Introduction) or EOL (Product End of Life).

6. DC (Distribution Center): Where products are stored prior to arriving at a retail store. The velocity of products moving through a distribution center is based on the sales volume occurring in the retail store. The more products people buy, the faster the store will need to replenish with additional inventory from the DC. Premium’s National Logistics and Distribution Center (NLDC) is 130K+ square feet. Last year, we shipped 470K packages to stores such as Best Buy and Walmart.

The Honest Company endcap in Walgreens.

7. Endcap: A display at the end of an aisle. Endcaps provide a competitive advantage for brands to call special attention to new or seasonal products, or to capitalize on impulse purchases from customers who would otherwise walk by. Premium builds endcaps in stores such as Walgreens and Walmart.

8. Facing: A way to describe how many “rows” or items should be front-facing on the shelf. This is the typical language used in a planogram. For example, a product may have 2 facings on the 2nd shelf up from the floor. It’s also the process of pulling products forward to be flush with the front of the shelf. Also known as blocking, zoning, straightening or fronting.

9. Islander: An independent display positioned on the floor in a store’s main aisleway or racetrack. It generally has merchandise on all sides and features a distinct category of products. Premium ensures battery islanders near the registers are merchandised with multiple battery brands. Also known as a quad.

10. MOD (Modular): Different retailers utilize the term MOD in a variety of ways. MOD is yet another word for planogram (POG) and is sometimes used to refer to one 4-foot section of an aisle where a category of goods, like laundry detergent, is on display. For example, the laundry detergent is on MOD 4 in aisle 12.

11. MSRP (Manufacturer’s Suggested Retail Price): The price that the manufacturer of the product believes the item should sell for in stores.

12. Mystery shopping: When a decoy shopper is sent into a retail store to evaluate the product merchandising or the customer experience. The mystery shopper behaves like a regular customer but then provides feedback to the store, the brand or the employee to help improve its performance.

13. OOS (Out of Stock): When a product sells out, it leaves an empty slot on the shelf. At Premium, we ensure our clients’ product is not OOS.

14. OSA (On-Shelf Availability): Walmart uses the acronym OSCA, meaning On-Shelf Customer Availability. Check out our OSA case study here.

Cereal packed out in Walmart.

15. Pack out: The total number of packages of an item for the shelf to be at capacity or fully stocked. Packing out refers to the process of filling the store shelves with replenishment products from the store’s backroom supply. Premium packed out 1MM+ unique products in 2018.

16. Pallet: A wooden structure used to support goods while they’re being moved.

17. POG (Planogram): Visual diagrams that show exactly where to place specific products on shelves within an aisle in order to maximize sales. Think of a POG as a blueprint to follow as you build a section of facings for several products. Also known as plan-o-grams or schematics.

18. POP (Point of Purchase): Promotional collateral or signage that is not part of the regular store but is placed next to the product it’s promoting. POP may call customer attention to a discounted price, new packaging, coupons or special offers. Also known as shelf talkers or IRCs (Instant Redeemable Coupons)

19. PSP (Preferred Service Provider): Premium is 1 of only 5 approved PSPs who are allowed to merchandise products in the world’s largest retailer, Walmart. We are also a preferred partner for Walgreens, Target, Best Buy and several others. To join our PSP team, click here. To learn more about what our PSP team does click here.

20. RSA (Retail Sales Associate) or RSP (Retail Salesperson): An employee who works directly for the retailer. At Premium, we work in tandem with these folks on behalf of our clients. In 2018, Premium trained 475K+ Retail Sales Associates.

Premium Retail Specialist with battery sidekick.

21. Sidekick: Refers to a display that requires little to no assembly in store. These displays are generally made from corrugated cardboard and are pre-packed when they arrive in stores. Different from POP, sidekicks contain merchandise within the display whereas POP is simply promotional collateral. Also known as shippers or PDQs (Predetermined Display Quantity).

22. SKU (Stock-Keeping Unit): A unique number (usually eight alphanumeric digits) assigned to an item by a retailer for the purpose of tracking their inventory. The category of chips can easily have 40 SKUs, in various combinations of brands, sizes and flavors. Pronounced ‘skew.’

23. Top stock: Additional inventory that is stored on top of store shelves for quick re-stocking to the products’ home location.

24. UPC (Universal Product Code): SKUs and UPCs are commonly confused. The difference is that SKUs are unique to a single retailer whereas a UPC is placed on the product by the manufacturer and applies to that product no matter what store is selling it. If two stores are selling the same product, that item will have different SKUs, but the same UPC.

25. Quantity on hand: This describes the physical inventory that a retailer has in possession at the store. Also known as on hand or OH for short.

Haven’t applied yet? Search for retail merchandising jobs here

Jun

25

For the second year in a row, Premium has been honored as a Top Workplace by the St. Louis Post-Dispatch.

The Top Workplaces award is based solely on employee feedback gathered through a third-party survey. The anonymous survey measures several aspects of workplace culture including alignment, execution, and connection.

We recently asked some of our team members to explain what it means to be Premium.

“Being Premium means being proud of where you work” – Kathy Risch, VP of Consumer Insights and Analytics

The two-time win validates the emphasis Premium places on employee engagement. Our Culture Team was established in December 2016 to foster a sense of community and encourage transparency throughout the organization.

The retail services industry is unique in that the majority of our team members work remotely, often as the sole Premium employee within a retail store. The Culture Team strives to embody diverse perspectives and opinions. Its members are peer-nominated, rotate annually and represent varied Premium functions and geographies.

To ensure our field team members feel seen and heard, the Culture Team seeks to continually engage the workforce with contests, fundraisers and activities. We’ve also launched an intranet community and solicit anonymous feedback to drive communication, visibility and trust throughout the organization.

 “I really do look forward to [seeing] my co-workers. The comradery, the laughter – it’s something that you just can’t get everywhere.” – Eric Matthews, Human Resources Generalist

As a family-owned company, Brian and Kevin Travers are thankful to see Premium team members emulate the core beliefs established by their father Ron Travers every day.

We love to celebrate holidays and other activities that encourage employees to refresh and connect with one another. We also work together to raise money or donate time to non-profit and charitable organizations.

Each year, Premium supports over 20 non-profit and charitable organizations across North America. Our philanthropic strategy includes organized volunteer opportunities locally, as well as coordinated drives to raise monetary and clothing or food contributions for organizations throughout North America.

Most recently, Premium executed our first international food drive. In partnership with Feeding America and The Mississauga Food Bank, employees provided 22,900 meals to families in need across North America by donating nearly 600 items and raising $2,290 in just two weeks. Additionally, one of Premium’s generous clients matched our monetary donation, making our total donation $4,580 and total meals provided 44,580.

 

Premium Minneapolis office with their food bank donations.

 

In February 2019, Premium partnered with Best Buy, the Boys and Girls Clubs of America, PGA Reach and Bellerive Country Club to open the first-ever Teen Tech Center at the Herbert Hoover Boys and Girls Club in north St. Louis. See photos inside the Teen Tech Center here and check out a small sample of the organizations we support on our culture page.

 “Being Premium means being a part of a family that is working together and collaborating toward success.” – Ubair Aslam, Manager, Field Operations

Recognizing hard work and passion helps us cultivate a strong group of talented team members who we are proud to call family. That’s why Premium honors high achievers with numerous field and corporate awards.

Premium employees at the 2019 Top Workplaces Event. Pictured: Karis Kruep, Eric Matthews, Melanie Thelen, David Yenzer, Grayson Nelson, Kyle Love, Bill Campbell, Kaytlynn Wethington, Katherine Brimager, Emily Novak, Sarah Wolfersberger and Adam Castle.

 

Research shows that organizations with the Top Workplace designation are known to attract better talent, experience lower turnover, and are more equipped to deliver profitable results.

Thanks to all of our employees for making Premium a Top Workplace for the second year in a row. Cheers to continued family, partnership, creativity, integrity and eclipsing expectations!

 

 

We’d love for you to join the Premium family! Apply today! #WeArePremium

Jun

13

Introducing Premium’s new candidate experience.

Let’s face it, the job hunt is exhausting. And, once you’ve found ‘the one’, you’re faced with a boatload of obstacles: outdated systems, long applications, mandatory profile creation – the list goes on.

A recruiter will spend less than a minute reviewing a resume on average, yet the application process for many companies is complex, confusing and downright intimidating.

But not Premium’s.

We know how much effort candidates put into applying for jobs and how draining it can be. Candidates should be able to easily find the right opportunity, quickly apply and move through the process as seamlessly as possible.

That’s why with the launch of our new candidate experience in combination with a variety of entry points to apply, you can put your Premium career in the fast lane.

Instead of scaring top talent away, Premium strives to make the experience as convenient as possible through a variety of application avenues:

 

Our new careers site.
Brand-spanking new.

The experience is a whole new world. Enough of the long application processes and lack of flexibility. When applying to become a part of the Premium family, you’ve got options. Search for openings by zip code or even by specific keywords, then apply simply by uploading your resume, through your social profiles or even with no resume at all. And you don’t have to create a profile if you don’t want to – it’s up to you, as it should be.

 

Interview on the spot.
Easy peasy.

Skip the application process altogether by completing a virtual, on-demand interview. If you’re a fit, a recruiter will automatically link you to an opening and reach out to move forward.

Click here to complete an interview for merchandising positions.

Click here to complete an interview for sales and training positions.

 

Text us.
Strike up a convo.

Now you can apply in just a few texts. By texting the word Premium to 97211, Premium’s virtual recruiter Ari will send you some openings in your area. Just answer a few questions about what positions you’re looking for and where you’re located and Ari will send you the jobs right for you. You can also ask about Premium’s culture and much more.

Join our talent community.
Tell us what you’re looking for.

Nothing piquing your interest? Tell us what you’re looking for and we’ll send you the jobs we think you might like. Alternatively, a recruiter will reach out to you directly about an opening that matches your interests and start the process.


 

Why join Premium?

When you join Premium, you become a part of a family. Despite our size, we have the beating heart of a small company with culture always top of mind. Our core beliefs of family, partnership, creativity, integrity and eclipsing expectations drive everything we do. That’s why, as a leader in the retail marketing industry, our clients believe in us to live up to the name Premium.

But that’s not all. Whether in the field or in one of our offices nationwide, you’ll represent brands you love – and some of the biggest in the world.

So join us, it’s easy. Click here to search job openings near you.