EMPLOYEE
Frequently Asked
Questions
Field Support
Premium’s Operations Support Center (OSC) is ready to provide robust support with multi-tiered troubleshooting and real-time resolution. The general line is 866.722.2239.
Walmart Wireless new hires
Call: 855.667.9997
Walmart PSP merchandising reps
Call: 844.497.8237
If you’ve forgotten your 360 password, go here to reset it. Enter your email address and we will email you a new temporary password. Please reach out to the Operations Support Center if you need further 360 guidance, support with your timesheet, job instructions or VOLT. The general line is 866.722.2239.
Active Premium employees may submit a ticket via Fresh Service for the return of company-issued equipment. Former Premium employees can email support@premiumretail.freshservice.com with your name, address, and the equipment you’d like to return.
Please reach out to your manager. They can invite you to the group. In the meantime, make sure you’re following Premium on Facebook for the latest news and happenings.
HR & Payroll
If you’re a US-based employee, you may update your personal information within UltiPro. Upon login, navigate to Myself and then Personal. Within your Employee Summary you may update your name, address or telephone number and add an emergency contact.
U.S. employees may access their pay stubs and tax forms by logging in to UKG (formerly UltiPro) and navigating to the Pay section. For additional payroll support, please contact the U.S. payroll team by emailing payroll@premiumretail.com.
Canadian employees may access their pay stubs and tax forms by logging in to PEO Canada. Your payroll is processed by PEO Canada who may be contacted at employee.admin@peocanada.com.
If you’ve forgotten your UKG (formerly UltiPro) password, go here to reset it. Enter your username to start the process of resetting your password.
If you don’t know your UKG username (Employee ID), log in to 360. Scroll down and click on Payroll Information. After that, scroll down to where it says UltiPro – Ultimate Software Payroll Website. Use your provided username and password to log in to UKG.
If you are locked out of your UKG account, please email payroll@premiumretail.com.
You can access your W-2 via UKG (formerly UltiPro). Click the Menu and navigate to Myself and then to Pay.
If you don’t know your UKG username (Employee ID), log in to 360. Scroll down and click on Payroll Information. After that, scroll down to where it says UltiPro – Ultimate Software Payroll Website. Use your provided username and password to log in to UKG.
Once logged into UKG, click Menu and then click the Myself tab. Under Pay, click on W-2. Please email payroll@premiumretail.com if you require further assistance.
Full-time U.S. employees can access benefits information in UKG (formerly UltiPro). Please email benefits@premiumretail.com with insurance questions or Leave of Absence/FMLA inquiries.
Part-time U.S. employees
Hooray Health provides health benefit options to all part-time 360 employees regardless of hours worked. New hires may enroll in plans at any time within the first 30 days of employment with coverage beginning the first of the following month. Members enjoy coverage for basic illnesses, acute injuries, x-rays, physicals, lab work and more.
Browse plans at premiumretail.com/ptbenefits or call 833-466-6214 to speak with a Hooray Health Benefits Advisor. Existing Hooray Health members should call 866-746-6729.
Note: Hooray Health is not meant to replace comprehensive coverage. Dental and vision are not covered through Hooray Health. Part-time employees pay for their chosen health plans via monthly credit card payments, directly to Hooray Health.
Balancing your work and home life can be challenging. Premium offers an Employee Assistance Program (EAP) to all employees. With WorkLifeMatters, your confidential employee assistance program, you don’t have to face challenges alone. WorkLifeMatters provides guidance and resources for family and personal issues that may affect your life, including education planning, stress management, legal and financial counseling and dependent care assistance.
Visit ibhworklife.com for more information or connect to a counselor for free support services by email or phone.
Email: eapcounselor@ibhcorp.com
Phone (available 24/7): 1.800.386.7055
Username: Matters | Password: wlm70101
Culture
Premium apparel should be ordered through our partner company, Mosaic PRO, and be tied to a PO / budget. Please email CHeichel@mosaic.com and Kristin.Stiller@mosaic.com with your apparel request for more information.
Visit Premium’s referral site. Click the button “Recommend a Friend for Talent Pool.” If your candidate is hired and successfully works at least 100 verified hours, you will receive a $100 bonus. There is no limit to the number of employee referral bonuses a Premium employee may earn.
Employee referrals are entirely voluntary but highly encouraged as we grow our team! Once your referral reaches 100 hours worked, we will add your referral bonus to your bi-weekly wages.
Encourage friends and family to check out our job opportunities at wearepremium.com. If they have questions about Premium opportunities, please have them email jobs@premiumretail.com.
Within 360, employees can find details listed under “Client Promotions”.
Yes! Premium recognizes and rewards quarterly to top-performing field reps who go above and beyond while in-store. Learn more about the Premium Proud program and submit nominations here.
Please visit premiumretail.com/feedback if you have suggestions, feedback, or kudos to share.
Career Development
We take pride in promoting from within – in fact, one out of every five corporate employees started in the field. We recommend current team members monitor job openings at wearepremium.com.
If you find an opportunity that interests you, discuss it with your manager. You will need their approval to complete the internal application for the job.