LIVE FIELD SUPPORT

Operations Support Center

Optimize compliance and performance with real-time resolution.

      Why it works     

Our Operations Support Center scales on demand to provide robust support to our clients and field employees.

On-call retail field support agents helping sales

Our dedicated team of Foster Grant brand experts support stores, reps and buyers quickly and efficiently.

 SEE HOW WE CREATED A SUPPORT SYSTEM

Ensure efficiency.

Our Operations Support Center provides immediate assistance to increase efficiencies, with specialists troubleshooting and monitoring photos and reporting from the field. As an independent 3PL, our support center is Premium owned, so we’re able to customize, scale and deliver the most effective results for every client.

  • Talented team of over 70 operations experts
  • Added peace of mind with immediate support
  • Product displays stored on-site for hands-on troubleshooting

Premium is an excellent partner in resolving field inquiries and ensuring customer satisfaction from start to finish!

– Nick Bidding
FIELD OPERATIONS MANAGER, FOSTER GRANT

KEY BENEFITS

Premium support. Ready right now.

  • Live reporting

Receive real-time reports from our field representatives in stores.

  • Instant validation

See immediate feedback in action with photo validation that prevents revisits.

  • Talented support

Know that retail projects are backed by teams that understand your brand.

Results

50,000

INTERACTIONS ANNUALLY

400+

CLIENTS SUPPORTED

6MM+

PROJECT PHOTOS VALIDATED

See how our support teams work.

Let’s Get Started