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Support

We work hard to complement our strategy, merchandising, brand advocacy and technology solutions with innovative answers to retail challenges. Using our operations center, contact center, video production facilities and fulfillment facilities, we support our clients in every goal – big or small.

Support Premium

Technology drives us forward. We pursue, design and develop technologies that help our clients gain real-time insights from the field.

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Support Solutions

Retail Operations Center

Retail Operations Center

Our operations team monitors and analyzes photographs and reports from the field in real time to ensure everything meets or exceeds your expectations – and ours. It’s the best way to ensure compliance and performance everywhere, every time.

Retail Contact Center

Retail Contact Center

Located at our St. Louis headquarters, our 24-hour Retail Contact Center offers troubleshooting, parts and supply orders, quality assurance, training, and retail customer support over phone, email, text and web chat.

Video Production

Video Production

Premium’s video production team can produce incredible videos to train in-store representatives, market your product or tell your story more effectively. Fortune 500 companies partner with Premium for our creative capabilities – not to mention our production facility with green screen capabilities.

Fulfillment

Fulfillment

Premium’s centrally located fulfillment center offers 40,000 square feet of climate controlled storage space, a pick and pack staging center, and a team of experienced fulfillment coordinators. Everything is backed by a wealth of reporting and tracking capabilities and seamless integration with UPS WorldShip software.

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“One of Premium’s strengths is its ability to adapt to change. In a technology company, a lot of things happen last minute. Premium is very quick to figure out ways to solve our problems.”

– David Bilton, Head of Retail Activation, Nest