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Support

We work hard to complement our strategy, merchandising, brand advocacy and technology solutions with innovative answers to retail challenges. Using our operations center, contact center, video production facilities and fulfillment facilities, we support our clients in every goal – big or small.

Support Solutions

Retail Operations Center

Our operations team monitors and analyzes photographs and reports from the field in real time to ensure everything meets or exceeds your expectations – and ours. It’s the best way to ensure compliance and performance everywhere, every time.

Retail Contact Center

Located at our St. Louis headquarters, our 24-hour Retail Contact Center offers troubleshooting, parts and supply orders, quality assurance, training, and retail customer support over phone, email, text and web chat.

Video Production

Premium’s video production team can produce incredible videos to train in-store representatives, market your product or tell your story more effectively. Fortune 500 companies partner with Premium for our creative capabilities – not to mention our production facility with green screen capabilities.

Fulfillment

Premium’s centrally located fulfillment center offers 40,000 square feet of climate controlled storage space, a pick and pack staging center, and a team of experienced fulfillment coordinators. Everything is backed by a wealth of reporting and tracking capabilities and seamless integration with UPS WorldShip software.

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“One of Premium’s strengths is its ability to adapt to change. In a technology company, a lot of things happen last minute. Premium is very quick to figure out ways to solve our problems.”

– David Bilton, Head of Retail Activation, Nest

Surprising consumers with Hatchimals release.

In just one day, the Premium team located, unboxed, packed out and set Hatchimals Surprise product.

SEE HOW WE DID IT

Driving sales one demo at a time.

Amazon's Treasure Truck rolled into 10 cities nationwide for a one-day-only, five-hour event to demo the world's first standalone daydream VR headsets. Premium Lenovo representatives had over 5,300 customer interactions – more than 1,900 of which were live product demonstrations.