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As April comes to a close, the #PeopleofPremium have been answering to retail’s changing demands for seven weeks. We’ve encountered challenges never seen before. We’ve sacrificed and pivoted. Tireless efforts on the frontlines and behind the scenes. It’s been all-hands-on-deck at Premium. 

Seamless transitions.

  • IT worked around the clock to ensure our offices and employees could transition into 100% work from home operations in less than 72 hours. 
  • Numerous dedicated teams were sidelined as of March 22nd when Best Buy began offering contactless, curbside service. Just as quickly, team members temporarily transitioned into other areas experiencing increased demand to continue financially supporting their families. 
  • For the surge in new needs, nearly all of Client Services shifted its focus to support project initiatives in essential retail channels. Recruiting, Field Operations, and Training went into overdrive. Zone Leaders and Flex reps stepped into interim recruiting and onboarding roles to support new additions to the Premium team. 





Supporting our team members. 

  • The Operations Support Center, Field Management, Human Resources, and Communications stayed in constant contact with our employees, answering thousands of emails, messages, calls, and posts. 
  • We took conservative financial measures and temporary pay reductions to prevent layoffs and furloughs.
  • The NLDC team safely received protective gear (while socially distancing), and turned around shipments of 4,300 supply kits as fast as we think was humanly possible. It was less than a 24-hour turnaround from the time masks arrived, to the time shipments went out. Meanwhile, Karen Boyl, a member of the Walmart PSP team, and Linda Brown, a member of the Google team, went above and beyond sewing face coverings for Premium coworkers.  






Continued success.

  • We launched the Walgreens GO merchandising team on March 23rd. For the four peak weeks that followed, the team executed 8,000 hours per week. Our collective speed of response and tight collaboration with Walgreens is a significant Premium success story. 
  • At the same time, we stepped up for CVS, and have ramped up to 5,000 hours a week supporting multiple shifts through May. 
  • In April, we began aggressively fielding teams for Rite Aid’s distribution centers, supporting their flow of inventory and fulfillment of online orders. We also provided Rite Aid with 6,000 hours of in-store support, six days a week, across 25 regions. 
  • Walmart Wireless banded together to ensure 96% of the hours at our stores were covered. The team was laser-focused on health and safety while understanding shoppers’ urgent need for mobile connectivity. 






Reinventing ourselves outside of the store.

  • Samsung’s Home Entertainment team has virtually connected with thousands of Best Buy and warehouse club associates and customers across the US and Canada. 
  • Logitech’s online community of Blue Shirts have been enjoying an all-day Twitch gaming stream. The team has also stepped in to support customers in online retail, providing responses to thousands of unanswered product reviews and questions. 
  • Lenovo STARs made socially distanced visits to stores to drop off Stock the Breakroom care packages for our friends at Best Buy.   






This is not nearly an exhaustive list. Share your win using #PremiumHeroes. Thanks for all you do, and thanks for being Premium! 




At a time when shoppers demand corporate transparency and social responsibility from their favorite brands, Premium provides an answer to a commonly asked question: “What happens to old assets and fixtures when they’re removed from retail stores?”  

It’s a topic that comes up routinely during category resets, new product introductions, and store remodels or transformations. And it’s easy to underestimate the sheer volume and environmental impact of assets when they are dispersed in stores across the country. 

When a brand or retailer refreshes its displays or technology, Premium loves the opportunity to facilitate recycling or upcycling efforts. Our expertise in this area evolved organically from client requests to retire outdated assets. The idea of simply discarding the material to landfills left our team uncomfortable 

“We always try to be resourceful and responsible to our community – it’s just who we are.” – Craig Merrifield, Senior Director of Logistics 

Premium’s commitment to integrity and eclipsing expectations.

Generally, the same Premium team that initially installed the display returns to the store to remove it. Depending on the level of complexity, Premium’s Level 2 merchandising team is called in to assist. Premium reps collaborate with retail associates at each store to prep the display for outbound shipping to Premium’s National Logistics and Distribution Center (NLDC) in St. Louis, Missouri.  

Our 2019 expansion to a new 130K+ square-foot facility increased our on-site storage capacity by 500% and enabled increased sustainability. Recently, we received more than 700 displays each within a wooden crate the size of a Smart car. We dismantled the displays, technology and containers down to their raw materials to move the various components back up the supply chain.

We are able to accommodate a wide range of recycling projects having established local partnerships with R2 (Responsible Recycling) and RIOS (Recycling Industry Operating Standard) certified facilities.

Steel parts are cut into smaller pieces and melted down for use in creating new displays, appliances, or cars. Any glass components go straight to the glass recycling plant, as glass is one of the easiest materials to recycle without much travel. We also recycle all of the cardboard, compressing it into 750-pound bales before sending it to a local cardboard recycling plant for reuse. 

We break down electronic displays, separating processors, cables, cords, monitors and mice for the e-waste processing plant who will shred and recycle the various elements. We disassemble wood shelves, shipping crates, and pallets, removing and recycling nails and screws as we go. Ultimately, all unusable wood is shredded and turned in mulch for use locally. 

Reducing bulk is essential for efficient freight transportation. Polystyrene, the material commonly referred to as Styrofoam, is put into a shredder for reuse as loose packing in future shipments or is compressed into dense bricks. Manufacturers utilize these bricks to create recycled goods you can find back at retail. 

We especially love to repurpose assets creatively. Reusing is always the best option as it leverages all of the energy and materials that were needed to make the original product. For a recent project, we donated 700 sheets of plywood to local organizations. A portion will be used to create an interactive maze for kids and to shelter a community art project in downtown St. Louis.

After a client’s display was recently retired to accommodate a new product launch, Premium donated 70 computers and monitors to Best Buy Teen Tech Centers and other educational non-profits around the country as a part of the display recycling process.  

See inside St. Louis’ first-ever Best Buy Teen Tech Center.


What can you do?

Our actions support retailers’ own efforts to help mitigate waste coming out of retail stores. Still, these programs alone will not solve the monumental task of striving for sustainability within retail shopping. There are some easy actions you can implement today whether you are reading as an individual consumer or as a corporate employee with authority to impact sustainability decision-making.

Reduce. Reuse. Recycle.

Many brands have introduced product packaging made from recovered or recycled materials. However, if we don’t properly recycle, it likely still ends up in a landfill. If you aren’t already, make it a routine at work, home and on the go to recycle the bottles, cans, jars, cartons or boxes from all those CPG products we know and love. Rinse containers, crush cans, break down boxes, and put caps back on before tossing in the bin. Empty aerosol cans are even recyclable.

Use reusable bags.

On your next trip to Walmart or Target, drop off your used plastic bags at the in-store recycling kiosk. Better yet, keep a collection of sustainable bags in your car so you have easy access for your next grocery run. Target offers a 5-cent discount for every reusable bag you use.

Discard electronics the right way.

Due to COVID-19, Best Buy has temporarily suspended recycling services at their stores. Their robust electronics, appliance and fitness equipment recycling program has collected and responsibly disposed of more than 1 billion pounds of e-waste (electronics and appliances), making them the largest retail collection program in the U.S.

Identify wellness icons.

Support Target’s efforts to introduce a chemical strategy addressing the entire value chain, operations and every product sold. From beauty, baby care, personal care and household cleaning product categories, Target introduced Wellness Icons to help shoppers easily identify environmentally conscious products on shelf and online.

Support sustainable brands.

Give kudos to brands participating in new concepts like Loop, a circular shopping platform developed by recycling company TerraCycle alongside Kroger and Walgreens. TerraCycle partners with major CPGs, retailers and manufacturers to divert millions of pounds of waste from landfills and incinerators each month.  

We all need to be pushing sustainable practices forward. Reach out if you’d like to discuss what opportunities you have to divert your retail assets from landfills.




Updated as of April 17, 2020

Since March, Premium’s retail partners have faced unprecedented demand for in-stock products in response to the spread of COVID-19. The spotlight on the services Premium field employees execute every day became more critical than ever. We continue to shift resources to deliver the best scenarios for our employees and our clients. The well-being of our team members is Premium’s top priority, both in terms of health and financially. 

Today, Premium Retail Services owners and CEOs Brian and Kevin Travers announced they are forgoing compensation for the foreseeable future. Additionally, executive leadership throughout the Premium organization has taken voluntary pay reductions. Collectively, we are allocating these funds towards purchasing protective gear for frontline employees.

“History will show that as a country, a company, and as individuals, we rise to the challenge when times are difficult and we will come out stronger on the other side.” – Kevin Travers, Co-owner and CEO

As we have all no doubt experienced, hand sanitizer is nearly impossible to find. We explored a variety of avenues over the last several weeks and knew it would require resourcefulness to secure a bulk supply. Premium reached out to ShowMe Beverages, a Missouri-based distributor of craft beer, craft spirits, wine and non-alcohol products. They connected us with Missouri-based craft distilleries StilL 630 and Naked Spirits. Both of these incredible organizations are currently manufacturing hand sanitizer that is being used by a variety of frontline employees, including the St. Louis Metropolitan Police.

Premium received the sanitizer in bulk containers at our sanitary Clean Room within the National Logistics and Distribution Center. As of April 17, our fulfillment team has completed bottling, labeling, packing, and shipping to field employees.