We’re always thinking, sharing, and growing.

Jan

6

 

As we reflect on 2019, the Premium family is proud of a year marked by innovation, growth and employee engagement.

 

Innovation.

This year, we introduced the Premium Launchpad to ensure seamless field execution for critical product launches. We combine in-depth planning and project management with rigid kitting and shipping protocols, comprehensive training and communication strategies, real-time mapping visualizations, and robust business intelligence, all supported by a talented team of Operations Support Specialists. Launchpad comes to life in real time as our workforce executes in store, and we continually refine and communicate to deliver incredible scale within the confines of same-day execution.

 

 

Premium’s Launchpad is made possible thanks to our newly-formed Operations Support Center (OSC). By merging Premium’s previously existing Retail Contact Center and Retail Operations Center, the OSC now offers more robust field support and elevated customer service to Premium employees and clients. Over 70 OSC specialists provide seamless omnichannel communication, quality assurance, dependable job knowledge, multi-tiered troubleshooting and a more efficient path of escalation and resolution.

This year, we also focused on increasing engagement through interactive video, reaching remote field teams and retail associates with live or on-demand content. We even started an internal broadcast called Premium Now to keep remote team members in the loop with Premium leadership and happenings.

Growth.

2019 was also a continued year of growth for Premium. We substantially grew our partnerships in the drug and mass channels, expanded our work in wireless sales, and added exciting brands including Anagram, PopSockets and Lindt & Sprüngli to our client roster.

Along with Premium’s growing business comes the need for expansion, which is why we completed a series of moves. Both of our corporate offices in Minneapolis, Minnesota, and Mississauga, Ontario, moved into larger spaces to accommodate team growth. We also recently moved into a new 130K+ square-foot National Logistics and Distribution Center (NLDC) centrally located in St. Louis, Missouri. The facility increased our on-site storage capacity by 500% and features 12 receiving docks, state-of-the-art security systems and an enhanced pick-and-pack system. We support our Canadian clients with asimilar 100,000square-foot facility in Toronto, Ontario.

 

Premium’s NLDC facility in St. Louis, Missouri.

 

Culture.

Premium’s 2019 Culture Team powerfully delivered on its mission of increasing employee engagement and giving back to our community. Notably, Premium was named a St. Louis Post-Dispatch Top Workplace for the second year in a row. Additionally, the Premium family raised more than $22,000, donated nearly 4,500 items and provided more than 45,000 meals to families in need.

The 13 charitable organizations supported by Premium in 2019 include Ronald McDonald House, Giraffe Conservation Foundation, Cardinals Care, American Red Cross, Feeding America, Mississauga Food Bank, Kids Against Hunger, Clean Up The World, Feed My Starving Children, United Way, Alzheimer’s Association, Stray Paws Rescue and The Red, White and Blue Tour.

 

Culture Team members volunteering for Kids Against Hunger.

 

We’re so thankful to our Premium family – our team members, clients and partners – who have undoubtedly contributed to the successes and growth we realized in 2019. Here’s to a fantastic 2020!

Looking for a new opportunity in 2020? Apply to become a part of the team!

Oct

29

 

While store traffic is booming and products are flying off of shelves this Q4, customer expectations remain the same: quick and easy shopping experiences. Our efforts during this critical time of year will continue to connect shoppers with the brands they love at retail.

We’re all in this together.
As our current clients know, we’re dedicated to collaborating to truly understand goals and challenges. From Client Services and Training to the Operations Support Center and beyond, everyone at Premium is invested in our clients’ success during this increasingly demanding time.

We’re prepared.
The biggest brands in the world count on us to do what we do best. But that doesn’t worry us, because we know we’ve got the strongest, most hard-working reps in the industry and the best technology, support networks and strategies to support their efforts in the field.

We’ve got this.
For more than 30 years we’ve been delivering beyond what’s expected for our clients. And this time of the year is no different. Your success is our success.

So, this Q4 our clients can count on us to deliver for their customers, connecting them with their favorite products – your products.

Cheers to a successful holiday season!

 

Bill Campbell | COO David Yenzer | President Dick Doyle | President

 

 

 

Aug

22

As a data-driven business, Premium constantly works to uncover opportunity for our clients. One of the biggest opportunities we see in the retail industry is increased productivity. Truly leveraging your data to identify opportunities and glean actionable insights ensures you don’t miss out on the results your business deserves. 

 

 

Premium’s business intelligence platform Premium BI is central to this data-driven approach which delivers interactive, customizable dashboards to our clients. With access to interact with multiple sources of data in real time and produce powerful visualizations, you gain more than just analytics – you know exactly how to capitalize on the opportunity.  

By collaborating with clients to identify their dashboard needs, Premium has used Premium BI to: 

  • Provide interactive mapping visualizations giving detailed store-level visibility to execution results in real time.  
  • Demonstrate the impact of robust training strategy on in-store sales. 
  • Design dashboards to meet specific program objectives. 
  • Help programs become truly data driven. 
  • Move beyond data collection by combining data sources to uncover true insights.  

 

Powerful visualizations providing real-time visibility.

At 1:21 pm CST, Premium started the clock, beginning field execution for an iconic smartphone launch. Over 4,000 service orders were deployed to 1,400 reps in the field. Back at HQ, Premium’s war room of 70+ on-call personnel monitored execution and actively analyzed data to take real-time action thanks to Premium BI’s live dashboard.  

 

 

Premium’s operations, analytics, IT and client services teams partnered with the client to identify key focus areas and build an interactive map showcasing where reps were, which stores were complete and which stores had issues.   

Kimberly Gaddis, Director of Client Operations said,

“There was a lot of anticipation knowing [that] when our client said go, we’d begin to see the map light up with reps in-store and locations successfully completed.”

Because Premium was given only 48 hours to reach 100% completion, the custom map dashboard was an integral part in ensuring challenges were identified and addressed as quickly as possible. Gaddis confirmed, “The visualizations allowed us to digest field trends at a glance. Having access to continuously updating data, we were able activate the team and resolve issues before they became more widespread.” 

 

Reinforcing training’s impact.

When your team is focused on heightening brand awareness and increasing sales, you’ll most likely want to measure the impact of your training strategy on those goals. By overlaying sales and training metrics in a single dashboard, Premium enabled a team focused on retail associate product knowledge to understand regional trends and plan future training content based on what topics drove the most engagement or needed additional reinforcement. By performing a regression analysis, we were able to illustrate how the training strategy resulted in a 26% increase in sales at covered stores vs. uncovered stores.  

 

 

 

Delivering dashboards on specific program objectives.

For a category program where action used to be based on anecdotal theories, we created a multi-retailer inventory and display dashboard. Clients can now monitor out-of-stock percentages for all key SKUs in every grocery retailer in the country, as well as drill down at the store level. After an audit of each store’s home and checkout lane location, along with quantifying external factors that hindered compliance, we uncovered a category exclusivity issue that was suspected, but not previously proven. 

In the consumer electronics space, Premium BI is an essential tool to track retail performance. More than 150 team members examine results through more than 40 dashboards customized for a single program. Our consistent monitoring ensures we optimize inventory and staffing levels for efficient sales operations and a quality customer experience. Sales Managers have visibility to recognize top performers and provide gratification and motivation for the Sales Specialists in each store. Additionally, program leaders use compliance dashboards to identify areas of improvement, triggering strategy planning sessions or coaching. 

 

Becoming truly data-driven.

We’ve also supported new clients arriving at Premium without having had prior access to basic reporting. Without a true understanding of store visit compliance or performance, clients had no insight to guide changes in strategy. In these cases, we’ve implemented dashboards to establish a baseline for performance and evaluate areas of opportunity and success to continue optimizing coverage and execution. We’re also able to identify and address macro trends and market opportunities to increase focused efforts at certain retailers and markets to achieve stronger business growth.  

 

 

Premium’s VP of Consumer Insights and Analytics Kathy Risch said, 

“I always recommend clients incorporate business intelligence into their daytoday operations and strategies. This simply means understanding the reality of what’s happening today so your actions tomorrow and next quarter provide even greater ROI.” 

 

Combining data sources for true insights.

The ideal business partnership between Premium and our clients involves collaboration to answer key business questions – turning data into insights into recommended actions. This type of partnership often requires new methods of analysis and new sources of data which could be syndicated third-party data or primary qualitative and/or quantitative research. It’s only when we combine all of these data sources together that we have a full understanding of shopper needs and purchase drivers, alongside retail and product dynamics. Having a more complete picture enables us to drive growth for our clients and retailers.  

 

 

Methodologies, tools and data sources vary depending on the business situation, but the common thread is that we are using data to uncover new insights. The insights drive us to action, and the action ultimately creates growth. 

 

What our clients say.

While the examples above illustrate a variety of ways we’ve improved productivity and program ROI for our clients, we think you should hear it from them directly: 

  • This is great. Now we have access to information and can really see what’s going on.”Walmart PSP client on an executive summary dashboard 
  • “That’s what I want. You have the best scorecard in CPG that I’ve ever seen.” Client partner on OOS/display dashboard
  • “Oh man, this is awesome. Much more convenient than the spreadsheet I was using.” Walmart Operations Senior Manager on a program sales card

Think your brand or retail program might benefit from adopting Premium BI? Let us know!