We’re always thinking, sharing, and debating.

Jun

25

For the second year in a row, Premium has been honored as a Top Workplace by the St. Louis Post-Dispatch.

The Top Workplaces award is based solely on employee feedback gathered through a third-party survey. The anonymous survey measures several aspects of workplace culture including alignment, execution, and connection.

We recently asked some of our team members to explain what it means to be Premium.

“Being Premium means being proud of where you work” – Kathy Risch, VP of Consumer Insights and Analytics

The two-time win validates the emphasis Premium places on employee engagement. Our Culture Team was established in December 2016 to foster a sense of community and encourage transparency throughout the organization.

The retail services industry is unique in that the majority of our team members work remotely, often as the sole Premium employee within a retail store. The Culture Team strives to embody diverse perspectives and opinions. Its members are peer-nominated, rotate annually and represent varied Premium functions and geographies.

To ensure our field team members feel seen and heard, the Culture Team seeks to continually engage the workforce with contests, fundraisers and activities. We’ve also launched an intranet community and solicit anonymous feedback to drive communication, visibility and trust throughout the organization.

 “I really do look forward to [seeing] my co-workers. The comradery, the laughter – it’s something that you just can’t get everywhere.” – Eric Matthews, Human Resources Generalist

As a family-owned company, Brian and Kevin Travers are thankful to see Premium team members emulate the core beliefs established by their father Ron Travers every day.

We love to celebrate holidays and other activities that encourage employees to refresh and connect with one another. We also work together to raise money or donate time to non-profit and charitable organizations.

Each year, Premium supports over 20 non-profit and charitable organizations across North America. Our philanthropic strategy includes organized volunteer opportunities locally, as well as coordinated drives to raise monetary and clothing or food contributions for organizations throughout North America.

Most recently, Premium executed our first international food drive. In partnership with Feeding America and The Mississauga Food Bank, employees provided 22,900 meals to families in need across North America by donating nearly 600 items and raising $2,290 in just two weeks. Additionally, one of Premium’s generous clients matched our monetary donation, making our total donation $4,580 and total meals provided 44,580.

 

Premium Minneapolis office with their food bank donations.

 

In February 2019, Premium partnered with Best Buy, the Boys and Girls Clubs of America, PGA Reach and Bellerive Country Club to open the first-ever Teen Tech Center at the Herbert Hoover Boys and Girls Club in north St. Louis. See photos inside the Teen Tech Center here and check out a small sample of the organizations we support on our culture page.

 “Being Premium means being a part of a family that is working together and collaborating toward success.” – Ubair Aslam, Manager, Field Operations

Recognizing hard work and passion helps us cultivate a strong group of talented team members who we are proud to call family. That’s why Premium honors high achievers with numerous field and corporate awards.

Premium employees at the 2019 Top Workplaces Event. Pictured: Karis Kruep, Eric Matthews, Melanie Thelen, David Yenzer, Grayson Nelson, Kyle Love, Bill Campbell, Kaytlynn Wethington, Katherine Brimager, Emily Novak, Sarah Wolfersberger and Adam Castle.

 

Research shows that organizations with the Top Workplace designation are known to attract better talent, experience lower turnover, and are more equipped to deliver profitable results.

Thanks to all of our employees for making Premium a Top Workplace for the second year in a row. Cheers to continued family, partnership, creativity, integrity and eclipsing expectations!

 

 

We’d love for you to join the Premium family! Apply today! #WeArePremium

Jun

13

Introducing Premium’s new candidate experience.

Let’s face it, the job hunt is exhausting. And, once you’ve found ‘the one’, you’re faced with a boatload of obstacles: outdated systems, long applications, mandatory profile creation – the list goes on.

A recruiter will spend less than a minute reviewing a resume on average, yet the application process for many companies is complex, confusing and downright intimidating.

But not Premium’s.

We know how much effort candidates put into applying for jobs and how draining it can be. Candidates should be able to easily find the right opportunity, quickly apply and move through the process as seamlessly as possible.

That’s why with the launch of our new candidate experience in combination with a variety of entry points to apply, you can put your Premium career in the fast lane.

Instead of scaring top talent away, Premium strives to make the experience as convenient as possible through a variety of application avenues:

 

Our new careers site.
Brand-spanking new.

The experience is a whole new world. Enough of the long application processes and lack of flexibility. When applying to become a part of the Premium family, you’ve got options. Search for openings by zip code or even by specific keywords, then apply simply by uploading your resume, through your social profiles or even with no resume at all. And you don’t have to create a profile if you don’t want to – it’s up to you, as it should be.

 

Interview on the spot.
Easy peasy.

Skip the application process altogether by completing a virtual, on-demand interview. If you’re a fit, a recruiter will automatically link you to an opening and reach out to move forward.

Click here to complete an interview for merchandising positions.

Click here to complete an interview for sales and training positions.

 

Text us.
Strike up a convo.

Now you can apply in just a few texts. By texting the word Premium to 97211, Premium’s virtual recruiter Ari will send you some openings in your area. Just answer a few questions about what positions you’re looking for and where you’re located and Ari will send you the jobs right for you. You can also ask about Premium’s culture and much more.

Join our talent community.
Tell us what you’re looking for.

Nothing piquing your interest? Tell us what you’re looking for and we’ll send you the jobs we think you might like. Alternatively, a recruiter will reach out to you directly about an opening that matches your interests and start the process.


 

Why join Premium?

When you join Premium, you become a part of a family. Despite our size, we have the beating heart of a small company with culture always top of mind. Our core beliefs of family, partnership, creativity, integrity and eclipsing expectations drive everything we do. That’s why, as a leader in the retail marketing industry, our clients believe in us to live up to the name Premium.

But that’s not all. Whether in the field or in one of our offices nationwide, you’ll represent brands you love – and some of the biggest in the world.

So join us, it’s easy. Click here to search job openings near you.

May

15

We’d like to turn the spotlight on a handful of Premium women tackling key areas of business to deliver innovation and results for our clients. Meet three Premium veterans who have been newly promoted, as well as two new additions, focused on innovation.

 

Newly Promoted:

Melissa Raethka, EVP, Field Operations

Melissa started at Premium as a Regional Operations Director back in 2010. She took a temporary hiatus from the company for an overseas assignment in Italy due to her husband’s job in the United States Air Force.

However, shortly after her return to the States, Melissa relocated to Premium’s St. Louis headquarters for an expanded role as our Vice President of Operations. As an Air Force veteran herself, Melissa brings unparalleled focus and rigor to the task of ensuring our field team is set up for success. She’s been instrumental in formalizing processes and metrics-based scorecards designed to ensure capacity, proficiency and quality assurance for our clients. Melissa also advocated for Premium to collaborate with a geospatial expert to create efficiencies in routing our reps in relation to store locations.

In her current role as EVP, Field Operations, Melissa oversees about 4,500 personnel from field reps to managers and directors. She also manages Premium’s in-house Retail Contact Center, Retail Operations Center, as well as all of Recruiting. That’s nearly 1/3 of Premium’s total employees! Essentially anyone at Premium who finds, onboards and manages day-to-day operations of our field workforce is impacted by Melissa’s leadership.

Premium President David Yenzer says “Melissa’s deep thought to ensure we are setting up our clients for success has been absolutely instrumental to our growth.”

Melissa is a perfect example of how professional growth opportunities are attainable within the retail service industry. She started as a field rep and credits the many years she spent directly managing reps for the essential perspective she has as a leader today.

Melissa says “I firmly believe that success requires an equal mix of attitude and passion. It directs our thoughts, our energy, and most of all, the actions we take.”

 

Kris Ventimiglia, VP, Enterprise Compliance

Kris has worked in the retail industry for over 23 years. When she joined Premium 20 years ago as a Regional Manager, Premium was a much smaller company. Kris has climbed the ranks at Premium, moving into an Account Director role, then Team Director, and most recently, Senior Director of Strategic Accounts. This perfect mix of expertise in client service coupled with background in field operations positions Kris well for her brand-new role. Universally regarded as one of Premium’s most knowledgeable resources, her recent promotion was well-deserved and celebrated by the team.

In her new role as VP, Enterprise Compliance, Kris ensures Premium’s standardized processes are followed as well as continuing to build out infrastructure for our continued growth. Kris personally reviews service requests for accuracy, a process that delivers quality assurance to all client MSAs and SOWs. She proactively identifies contract issues related to store visit length, project instructions or billing, and validates that issues have been corrected prior to execution of service. And no, she’s not Premium’s Chief of Police.

Kevin Travers, Premium’s Co-CEO, says, “Kris’s methodical approach to driving consistent business processes are a key part of the ROI we deliver to clients.”

Jessi Curtis, VP, Strategic Accounts

Prior to joining Premium as a National Training Manager in 2012, Jessi worked as a Field Sales Development Manager for Echostar Communications and spent seven years as Hewlett-Packard’s Training Manager. Today, she continues to lead our long-term and valued partnership with Lenovo operating under three core tenants – decisions based on data, passion for the brand and the product, and people as the #1 resource. After five years of excellence, results continue to get better and stronger with key selling seasons delivering 85x ROI.

Premium President Dick Doyle believes “Jessi’s can-do attitude and willingness to do whatever it takes for our clients’ success is at a bar that everyone should shoot for. I am always blown away with the high level of praise and partnership that she’s been able to achieve with her clients and her field teams. It’s a testament to her passion and commitment for the business and her team.”

“Jessi’s can-do attitude and willingness to do whatever it takes for our clients’ success is at a bar that everyone should shoot for.”

Jessi is known for visiting stores personally, training herself on every product, and reaching out to every single person on the program regularly. Her focus on respect and genuine care for one another, as well as fostering an environment for learning and growth, is noted by many on the team who describe their program as a family.

 

Recent Hires:

Kathy Risch, VP, Consumer Insights and Analytics

Kathy has over 20 years of experience at major CPG companies, holding Consumer Insights & Marketing leadership positions at P&G, Neutrogena, Taco Bell, Paramount Pictures, and Anheuser-Busch.

At Premium, Kathy’s focus is wide-ranging. In addition to leading a team of 17, Kathy directs Premium’s best practices for consumer insights and analytics tools and methodologies. A day for her can consist of authoring and leading a shopper survey, conducting 1:1 qualitative interviews with field teams to add context to market data, and uncovering actionable insights from consumer path-to-purchase research. With our diverse toolbox, Premium is able to add layers of insights on top of retail sales data and Esri MPI (market potential index) data to optimize field coverage for the largest possible sales opportunity. She also regularly consults with clients to ensure Premium’s business intelligence dashboards are effective and actionable for the various needs of leadership and field teams down to the market, retailer, and store level.

Kathy’s broad marketing and consumer insights expertise, combined with her strategic thought leadership, have already contributed to the growth of several Premium clients.

 

Emily Cacic, Director, Digital Strategy

Emily’s expertise in driving 1:1 engagement and customer loyalty in retail evolved over the course of a decade producing integrated marketing campaigns. With her brand and retailer clients, Emily led the deployment of innovative initiatives blending experiential and digital tactics.

After moving from a Minneapolis creative agency to the brand side, Emily managed consumer marketing strategy for internet security products. During this time, she crafted messaging and product training for a dedicated retail sales team and guided the brand’s retail packaging evolution.

With high levels of curiosity and creative energy, Emily is focused on developing omnichannel and shopper-focused strategies for Premium’s brand and retailer clients. To hear more of her perspective, click here.

It’s an exciting time in retail, and at Premium! Meet more Premium leaders here.