Quickly and efficiently supporting retailers and reps.
Introducing high-touch service management at scale.
We helped Foster Grant streamline ad-hoc service requests and issue management for maximum impact at retail.
RESULTS
500,000+
Stores visits annually
11,000
Inbound contacts annually
35,000+
Support tickets resolved
HOW WE DID IT
After operating with an internal retail team for many years, Foster Grant redirected merchandising services for its sunglasses and readers in a wide array of retailers to Premium in 2020. The program includes various complex fixtures and is highly SKU-intensive, requiring scalable solutions for long-term sustainability.
To best service our retail partners, Premium introduced a dedicated support number for grocery stores, pharmacies, and convenience stores to call if additional merchandising is needed for Foster Grant sunglasses and readers.
Premium’s dedicated Foster Grant Support Specialists pick up calls from our Operations Support Center (OSC). The Support Specialists complete needs assessments with store associates and serve as brand experts for stores and field merchandisers.
Since 2022, the Foster Grant team has fielded over 22,000 inbound calls and resolved nearly 35,000 service requests. Through this process, we’ve developed indispensable knowledge of each retailer’s preferences to navigate terminology, structure, and processes when building relationships with stores.
We execute efficient merchandising for Foster Grant.
See how we can do it for you.
Explore more case studies.
