Category: Employee Experience

Jan

6

 

As we reflect on 2019, the Premium family is proud of a year marked by innovation, growth and employee engagement.

 

Innovation.

This year, we introduced the Premium Launchpad to ensure seamless field execution for critical product launches. We combine in-depth planning and project management with rigid kitting and shipping protocols, comprehensive training and communication strategies, real-time mapping visualizations, and robust business intelligence, all supported by a talented team of Operations Support Specialists. Launchpad comes to life in real time as our workforce executes in store, and we continually refine and communicate to deliver incredible scale within the confines of same-day execution.

 

 

Premium’s Launchpad is made possible thanks to our newly-formed Operations Support Center (OSC). By merging Premium’s previously existing Retail Contact Center and Retail Operations Center, the OSC now offers more robust field support and elevated customer service to Premium employees and clients. Over 70 OSC specialists provide seamless omnichannel communication, quality assurance, dependable job knowledge, multi-tiered troubleshooting and a more efficient path of escalation and resolution.

This year, we also focused on increasing engagement through interactive video, reaching remote field teams and retail associates with live or on-demand content. We even started an internal broadcast called Premium Now to keep remote team members in the loop with Premium leadership and happenings.

Growth.

2019 was also a continued year of growth for Premium. We substantially grew our partnerships in the drug and mass channels, expanded our work in wireless sales, and added exciting brands including Anagram, PopSockets and Lindt & Sprüngli to our client roster.

Along with Premium’s growing business comes the need for expansion, which is why we completed a series of moves. Both of our corporate offices in Minneapolis, Minnesota, and Mississauga, Ontario, moved into larger spaces to accommodate team growth. We also recently moved into a new 130K+ square-foot National Logistics and Distribution Center (NLDC) centrally located in St. Louis, Missouri. The facility increased our on-site storage capacity by 500% and features 12 receiving docks, state-of-the-art security systems and an enhanced pick-and-pack system. We support our Canadian clients with asimilar 100,000square-foot facility in Toronto, Ontario.

 

Premium’s NLDC facility in St. Louis, Missouri.

 

Culture.

Premium’s 2019 Culture Team powerfully delivered on its mission of increasing employee engagement and giving back to our community. Notably, Premium was named a St. Louis Post-Dispatch Top Workplace for the second year in a row. Additionally, the Premium family raised more than $22,000, donated nearly 4,500 items and provided more than 45,000 meals to families in need.

The 13 charitable organizations supported by Premium in 2019 include Ronald McDonald House, Giraffe Conservation Foundation, Cardinals Care, American Red Cross, Feeding America, Mississauga Food Bank, Kids Against Hunger, Clean Up The World, Feed My Starving Children, United Way, Alzheimer’s Association, Stray Paws Rescue and The Red, White and Blue Tour.

 

Culture Team members volunteering for Kids Against Hunger.

 

We’re so thankful to our Premium family – our team members, clients and partners – who have undoubtedly contributed to the successes and growth we realized in 2019. Here’s to a fantastic 2020!

Looking for a new opportunity in 2020? Apply to become a part of the team!

Oct

29

 

While store traffic is booming and products are flying off of shelves this Q4, customer expectations remain the same: quick and easy shopping experiences. Our efforts during this critical time of year will continue to connect shoppers with the brands they love at retail.

We’re all in this together.
As our current clients know, we’re dedicated to collaborating to truly understand goals and challenges. From Client Services and Training to the Operations Support Center and beyond, everyone at Premium is invested in our clients’ success during this increasingly demanding time.

We’re prepared.
The biggest brands in the world count on us to do what we do best. But that doesn’t worry us, because we know we’ve got the strongest, most hard-working reps in the industry and the best technology, support networks and strategies to support their efforts in the field.

We’ve got this.
For more than 35 years we’ve been delivering beyond what’s expected for our clients. And this time of the year is no different. Your success is our success.

So, this Q4 our clients can count on us to deliver for their customers, connecting them with their favorite products – your products.

Cheers to a successful holiday season!

 

Bill Campbell | COO David Yenzer | President Dick Doyle | President

 

 

 

Jun

25

For the second year in a row, Premium has been honored as a Top Workplace by the St. Louis Post-Dispatch.

The Top Workplaces award is based solely on employee feedback gathered through a third-party survey. The anonymous survey measures several aspects of workplace culture including alignment, execution, and connection.

We recently asked some of our team members to explain what it means to be Premium.

“Being Premium means being proud of where you work” – Kathy Risch, VP of Consumer Insights and Analytics

The two-time win validates the emphasis Premium places on employee engagement. Our Culture Team was established in December 2016 to foster a sense of community and encourage transparency throughout the organization.

The retail services industry is unique in that the majority of our team members work remotely, often as the sole Premium employee within a retail store. The Culture Team strives to embody diverse perspectives and opinions. Its members are peer-nominated, rotate annually and represent varied Premium functions and geographies.

To ensure our field team members feel seen and heard, the Culture Team seeks to continually engage the workforce with contests, fundraisers and activities. We’ve also launched an intranet community and solicit anonymous feedback to drive communication, visibility and trust throughout the organization.

 “I really do look forward to [seeing] my co-workers. The comradery, the laughter – it’s something that you just can’t get everywhere.” – Eric Matthews, Human Resources Generalist

As a family-owned company, Brian and Kevin Travers are thankful to see Premium team members emulate the core beliefs established by their father Ron Travers every day.

We love to celebrate holidays and other activities that encourage employees to refresh and connect with one another. We also work together to raise money or donate time to non-profit and charitable organizations.

Each year, Premium supports over 20 non-profit and charitable organizations across North America. Our philanthropic strategy includes organized volunteer opportunities locally, as well as coordinated drives to raise monetary and clothing or food contributions for organizations throughout North America.

Most recently, Premium executed our first international food drive. In partnership with Feeding America and The Mississauga Food Bank, employees provided 22,900 meals to families in need across North America by donating nearly 600 items and raising $2,290 in just two weeks. Additionally, one of Premium’s generous clients matched our monetary donation, making our total donation $4,580 and total meals provided 44,580.

 

Premium Minneapolis office with their food bank donations.

 

In February 2019, Premium partnered with Best Buy, the Boys and Girls Clubs of America, PGA Reach and Bellerive Country Club to open the first-ever Teen Tech Center at the Herbert Hoover Boys and Girls Club in north St. Louis. See photos inside the Teen Tech Center here and check out a small sample of the organizations we support on our culture page.

 “Being Premium means being a part of a family that is working together and collaborating toward success.” – Ubair Aslam, Manager, Field Operations

Recognizing hard work and passion helps us cultivate a strong group of talented team members who we are proud to call family. That’s why Premium honors high achievers with numerous field and corporate awards.

Premium employees at the 2019 Top Workplaces Event. Pictured: Karis Kruep, Eric Matthews, Melanie Thelen, David Yenzer, Grayson Nelson, Kyle Love, Bill Campbell, Kaytlynn Wethington, Katherine Brimager, Emily Novak, Sarah Wolfersberger and Adam Castle.

 

Research shows that organizations with the Top Workplace designation are known to attract better talent, experience lower turnover, and are more equipped to deliver profitable results.

Thanks to all of our employees for making Premium a Top Workplace for the second year in a row. Cheers to continued family, partnership, creativity, integrity and eclipsing expectations!

 

 

We’d love for you to join the Premium family! Apply today! #WeArePremium