Category: Drug

Jan

6

 

As we reflect on 2019, the Premium family is proud of a year marked by innovation, growth and employee engagement.

 

Innovation.

This year, we introduced the Premium Launchpad to ensure seamless field execution for critical product launches. We combine in-depth planning and project management with rigid kitting and shipping protocols, comprehensive training and communication strategies, real-time mapping visualizations, and robust business intelligence, all supported by a talented team of Operations Support Specialists. Launchpad comes to life in real time as our workforce executes in store, and we continually refine and communicate to deliver incredible scale within the confines of same-day execution.

 

 

Premium’s Launchpad is made possible thanks to our newly-formed Operations Support Center (OSC). By merging Premium’s previously existing Retail Contact Center and Retail Operations Center, the OSC now offers more robust field support and elevated customer service to Premium employees and clients. Over 70 OSC specialists provide seamless omnichannel communication, quality assurance, dependable job knowledge, multi-tiered troubleshooting and a more efficient path of escalation and resolution.

This year, we also focused on increasing engagement through interactive video, reaching remote field teams and retail associates with live or on-demand content. We even started an internal broadcast called Premium Now to keep remote team members in the loop with Premium leadership and happenings.

Growth.

2019 was also a continued year of growth for Premium. We substantially grew our partnerships in the drug and mass channels, expanded our work in wireless sales, and added exciting brands including Anagram, PopSockets and Lindt to our client roster.

Along with Premium’s growing business comes the need for expansion, which is why we completed a series of moves. Both of our corporate offices in Minneapolis, Minnesota, and Mississauga, Ontario, moved into larger spaces to accommodate team growth. We also recently moved into a new 130K+ square-foot National Logistics and Distribution Center (NLDC) centrally located in St. Louis, Missouri. The facility increased our on-site storage capacity by 500% and features 12 receiving docks, state-of-the-art security systems and an enhanced pick-and-pack system. We support our Canadian clients with asimilar 100,000square-foot facility in Toronto, Ontario.

 

Premium’s NLDC facility in St. Louis, Missouri.

 

Culture.

Premium’s 2019 Culture Team powerfully delivered on its mission of increasing employee engagement and giving back to our community. Notably, Premium was named a St. Louis Post-Dispatch Top Workplace for the second year in a row. Additionally, the Premium family raised more than $22,000, donated nearly 4,500 items and provided more than 45,000 meals to families in need.

The 13 charitable organizations supported by Premium in 2019 include Ronald McDonald House, Giraffe Conservation Foundation, Cardinals Care, American Red Cross, Feeding America, Mississauga Food Bank, Kids Against Hunger, Clean Up The World, Feed My Starving Children, United Way, Alzheimer’s Association, Stray Paws Rescue and The Red, White and Blue Tour.

 

Culture Team members volunteering for Kids Against Hunger.

 

We’re so thankful to our Premium family – our team members, clients and partners – who have undoubtedly contributed to the successes and growth we realized in 2019. Here’s to a fantastic 2020!

Looking for a new opportunity in 2020? Apply to become a part of the team!

Aug

9

On August 19-22, Premium executives will travel to San Diego, California to attend the Total Store Expo presented by the National Association of Chain Drug Stores (NACDS). Premium attends this event every year to network with the top minds in the drug store industry and to preview the latest innovations and trends. Joining in key discussions and meeting chain drug store professionals gives Premium an advantage in the drug stores with which we partner.

With over 30 years of experience in the drug store industry, Premium has pioneered key retail execution programs, strategies and best practices for more than 100 drug store suppliers. Our extensive experience includes building a systematic process to improve category adjacencies, new item speed to shelf and overall front-end sales growth in poorly performing independent drug stores as well as determining effective utilization of incremental merchandising dollars.

Attending events like the Total Store Expo inspires Premium to continue developing tailored approaches and leveraging strategies that extend the reach of the innovative brands with which we partner.

We invite you to come visit our booth (#1349) and meet with our drug channel veterans. See you in San Diego!

Mar

7

SAINT LOUIS, MO – Premium Retail Services (Premium), a fast-growing retail strategy, merchandising, brand advocacy and support firm, has announced the appointment of Chuck Averkamp as VP, Strategic Accounts. Having previously been a part of the Premium team, retail drug channel veteran Averkamp will further strengthen Premium’s results for clients.

Chuck Averkamp, VP, Strategic Accounts
Chuck Averkamp, VP, Strategic Accounts

Of the hire, President of Client Services Dick Doyle says, “The entire Premium team is excited to have Chuck back on board to spearhead our exciting growth in the drug channel. His industry expertise and prior Premium experience positions us to drive even more significant value for our retail and brand partners in the space.”

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