Extend your reach with a full retail contact center.
Remote locations are always a challenge for retailers and manufacturers. They need eyes on their store displays. Often, those displays need troubleshooting or audits to ensure functionality and compliance. And that’s tough to do quickly. Equally difficult are mystery shopping engagements designed to ensure store associates are trained properly to sell the right product to the right consumer.
Enlist Premium’s US-based Retail Contact Center as your quality control partner.
Located within Premium’s headquarters just outside of St. Louis, Missouri, the 24 hour Retail Contact Center has full inbound and outbound phone, email, text and web chat capabilities. Services include:
- Parts and supply orders
- Quality assurance and follow-up
- Retail customer support
All of Premium’s contact center agents are comprehensively trained and certified on client programs. Ongoing training ensures everyone is on the same page and 100% up to date on client initiatives.
Ultimately, clients want to see measurable results and return on investment. Premium’s Retail Contact Center provides real-time dashboard reporting so clients can track progress and call volume at anytime, from anywhere.